Analysis of Gartner’s “8 building blocks for the digital workplace”
Gartner’s “Eight Building Blocks for the Digital Workplace” offers a thoughtful analysis and includes many important strategic topics. This first major foray by Gartner into digital workplace strategy, however, somewhat resembles a list of trends and has a few important gaps. As pioneers of the digital workplace industry and best practices, our team at the…
Blog Digital workplace Metrics & measurement ROI & Business Case Search & findability Strategy & governance Usability & design
7 ways the goal posts on enterprise search have moved
Intranet search has proved a perennial predicament for digital workplace teams. New trends in search are changing expectations for everything from how search results are displayed to the very nature of what search is. This article describes the key trends behind the shifting goal posts. Some people don’t understand the importance of paid adverts in…
Blog Collaboration Content management Digital workplace Metrics & measurement Search & findability Strategy & governance Usability & design
Intranet usability: 4 data analysis steps for card sorting exercises
See a real-world analysis of card sorting results, based on an honest look at DWG’s own website. This key usability technique should be an important part of all intranet programmes. In my blog post on tree testing task analysis we found a couple of problems with our website navigation structure. 15% of people failed to…
Blog Content management Metrics & measurement Usability & design
5 tips for setting up an intranet card sort online
As you know, I’m a big fan of tree testing and have written some previous blog posts on the subject (how to set up tree testing and how to analyse tree testing results). But I don’t want card sorting to be left on the virtual shelf. It’s also a really useful technique for improving usability….
Blog Content management Metrics & measurement Usability & design
EY’s 6 dimensions for enterprise community success
This guest post by Tammy Young Heck of EY (formerly known as Ernst & Young) explains the six dimensions the company uses to measure the success of online employee communities. Guest author: Tammy Young Heck, EY Tammy L. Young Heck, Ph.D. (@ymmat) is the Lead, Social Enterprise Adoption, Innovation, & Research for Global Markets, EY…
Blog Collaboration Metrics & measurement
10 steps to interpreting intranet tree testing results
No matter how well you design your Intranet tree testing exercise, the value comes from proper analysis. In this article read practical tips about how to effectively execute this very useful user experience technique. My initial blog on tree testing was such a success last and the test itself received such a great response rate,…
Blog Content management Metrics & measurement Search & findability Strategy & governance Usability & design
Are you measuring your intranet for the wrong reasons?
It can be tempting to focus intranet measurement on just basic web metrics, using these statistics for justification of an approach and reporting purposes only. But the real value comes from using the metrics to judge whether you’ve achieved your goals, and for continuous improvement. In the two most recent research reports published by DWG,…
Blog Internal communications Metrics & measurement Research reports
Measuring internal communications: Don’t get drunk on cheap intranet statistics
When measuring internal communications on the intranet, you can’t rely on basic web statistics to demonstrate value. Don’t settle for the number of comments per article and get side-swiped by an underwhelmed executive. “A page view is not an idea understood, a behaviour changed or a user engaged.” I wrote those words in a DWG…
Blog Collaboration Content management Internal communications Metrics & measurement ROI & Business Case Strategy & governance
7 tips for tree testing your intranet navigation
Synopsis: Tree testing is a tried and true technique for improving your intranet navigation. In this article learn how to do it right and participate in an example tree test. It’s been a busy summer so far. As much as I’d like to have been skiving off rock climbing, I’ve been training intranet owners at…
Blog Content management Metrics & measurement Search & findability Strategy & governance Usability & design
7 vital skills for digital workplace leaders
The vision and knowledge of senior leaders has been essential to successful digital workplace transformations at organizations such as Unilever, Barclays and IKEA. There are seven key things that every digital leader needs to know in order to avoid failure. Unilever, Barclays and IKEA are all transforming the digital workplace experience, not just for their…
Blog Collaboration Digital workplace Internal communications Metrics & measurement ROI & Business Case Strategy & governance Usability & design
Workshop: applying GOV.UK’s award-winning content strategy to intranets, London March 5th
Synopsis: At the DWG Member Forum meeting on March 5th join Sarah Richards, Head of Content Design for gov.UK, in a workshop exploring how the site’s award-winning redesign cut out 75% of previous content and made online transactions 60% faster. Can you really say what makes good intranet content? Isn’t website or intranet content very…
Blog Content management Metrics & measurement Search & findability Usability & design
BYO office, ugly is dead, and other Digital Workplace news worth reading
At DWG we like to keep an eye on digital workplace news – here’s a quick round up of recent posts. It’s all in the numbers So you think you have a great (or terrible) digital workplace? Can you back that up with numbers? Research Findings: How your digital workplace is falling behind Great examples…
Blog Digital workplace Metrics & measurement Research reports