Five core truths about managing digital workplace programmes

How do you manage the digital workplace? This is a key question for teams delivering a digital workplace strategy and then making it operational. With the scope of the digital workplace wide and not always clear, as well as frequently involving multiple stakeholders and requiring significant levels of change, managing the digital workplace is potentially…

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Nurturing cultures of inclusivity and belonging with the digital workplace

Top of the list of Paul Miller’s digital workplace predictions for 2020 sits: “‘Accessibility’ rises in importance as part of a new ‘inclusive workplace’ focus”. This prediction – and aspiration – is aligned with how Paul sees 2020 kicking off what he’s termed the “Decade of Courage”. Here, he calls for all of us who have the capacity to do…

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Bridging the physical and digital workplace divide

How in sync do your physical and digital workplaces feel? Is your physical environment – wherever that may be – optimized to support the digital tools you’re using? Does it feel like digital is being harnessed to better manage the physical? Is it smart? Does it feel natural for how you best work? Or does…

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Ten popular posts about the digital workplace from DWG’s expert blog in 2019

2019 has been another very busy year here at DWG! As well as working on our normal programme of member meetings, executive visits, research reports, online sessions, consulting projects and benchmarking assessments, we also managed to deliver another DW24, curated the Digital Workplace Experience (DWX) conference in Chicago and announced a new partnership with Avanade….

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User-centred design goes to summer camp

For those of us in the Northern Hemisphere, fall – and everything pumpkin-spiced – has arrived, and this summer’s activities are quickly fading to distant memories. One summer memory I’m keeping fresh in my mind though is the day I met up with my old friend, user-centred design (UCD), in an unexpected place: summer camp.  …

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The eight phases of content migration

Have you been tasked with dealing with the content on an intranet that is tired, full of outdated pages and documents, and no longer fit for purpose? Has a new platform been procured, which is clean, fresh and full of the potential to provide a great experience for your colleagues, and where they can find…

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Marc Bramoullé, Ubisoft: Digital Workplace Leader of the Year

In this episode, Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and…

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Inside the cocoon: How Nationwide ran a tightly focused intranet transformation project

With the case for a new intranet made following a series of DWG benchmarks in 2013, Nationwide set about a transformation project that would focus closely on content, usability and governance, and would subsequently vastly improve its benchmarking standings. In this second blog post of three (read the first post here), we take a look…

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Has gamification become normalized in the digital workplace?

Back in 2011, I wrote a blog post which looked at whether gamification was going to be just a passing fad or become a permanent feature in the digital workplace. At the time, the term gamification – effectively the use of gaming techniques for things that aren’t games – was receiving the sort of hype…

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An integrated digital workplace has multiple doors and windows

Over the past three years a major direction of travel for leading intranet homepages has been to present a focused “front door” into the wider digital workplace, allowing users to access the apps and tools they most frequently use from one convenient entry point. This not only saves time but also presents the digital workplace…

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Five key approaches for a successful integrated digital workplace

When most organizations develop a digital workplace strategy, or design an intranet which seeks to be a “front door” to that wider digital workplace, they are almost always seeking to create a more integrated experience of disparate systems, data and content. This can add value for employees and organizations in many different ways – from…

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Don’t forget the deep navigation!

We all use navigation systems whenever we use the web, but few of us really think about what we’re seeing. We seldom consider how analogies are applied to these systems to help us understand intuitively how they work. We talk about signposts and destinations, sitemaps and journey paths, as if we are heading to and…

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