What is the first step towards evidence-based intranet success?

Pssst, guess what… I know the secret of making good intranets. More than that, I’ve just gone and proved it with science and numbers. This is it. I know the secret of how to manage intranets successfully. Usability – where it succeeds or not So, let’s wind back a bit. You are sitting watching a…

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My 10 digital workplace predictions for 2016

Before I write my annual digital workplace predictions, I like to look back to evaluate how I think my previous year’s forecast performed. In 2014, I gave myself a “not bad” 7 out of 10 in terms of accuracy and, having now looked back over my 2015 predictions, the good news is I haven’t slipped…

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Data and metrics in a world of ‘digital workplace opinion’

Too many people have uninformed opinions about their digital workplaces, when what organizations need is independent, impartial and data-driven measurement and benchmarking. Same old story, new empty ideas We’ve all been there. The Director of Human Resources returns from a “Digital Futures for HR 2020” conference in Berlin – and she is “really excited”. She…

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Analysis of Gartner’s “8 building blocks for the digital workplace”

Gartner’s “Eight Building Blocks for the Digital Workplace” offers a thoughtful analysis and includes many important strategic topics. This first major foray by Gartner into digital workplace strategy, however, somewhat resembles a list of trends and has a few important gaps. As pioneers of the digital workplace industry and best practices, our team at the…

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7 ways the goal posts on enterprise search have moved

Intranet search has proved a perennial predicament for digital workplace teams. New trends in search are changing expectations for everything from how search results are displayed to the very nature of what search is. This article describes the key trends behind the shifting goal posts. Some people don’t understand the importance of paid adverts in…

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Intranet usability: 4 data analysis steps for card sorting exercises

See a real-world analysis of card sorting results, based on an honest look at DWG’s own website. This key usability technique should be an important part of all intranet programmes. In my blog post on tree testing task analysis we found a couple of problems with our website navigation structure. 15% of people failed to…

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5 tips for setting up an intranet card sort online

As you know, I’m a big fan of tree testing and have written some previous blog posts on the subject (how to set up tree testing and how to analyse tree testing results). But I don’t want card sorting to be left on the virtual shelf. It’s also a really useful technique for improving usability….

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EY’s 6 dimensions for enterprise community success

This guest post by Tammy Young Heck of EY (formerly known as Ernst & Young) explains the six dimensions the company uses to measure the success of online employee communities. Guest author: Tammy Young Heck, EY Tammy L. Young Heck, Ph.D. (@ymmat) is the Lead, Social Enterprise Adoption, Innovation, & Research for Global Markets, EY…

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10 steps to interpreting intranet tree testing results

No matter how well you design your Intranet tree testing exercise, the value comes from proper analysis. In this article read practical tips about how to effectively execute this very useful user experience technique. My initial blog on tree testing was such a success last and the test itself received such a great response rate,…

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Are you measuring your intranet for the wrong reasons?

It can be tempting to focus intranet measurement on just basic web metrics, using these statistics for justification of an approach and reporting purposes only. But the real value comes from using the metrics to judge whether you’ve achieved your goals, and for continuous improvement. In the two most recent research reports published by DWG,…

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Measuring internal communications: Don’t get drunk on cheap intranet statistics

When measuring internal communications on the intranet, you can’t rely on basic web statistics to demonstrate value. Don’t settle for the number of comments per article and get side-swiped by an underwhelmed executive. “A page view is not an idea understood, a behaviour changed or a user engaged.” I wrote those words in a DWG…

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7 tips for tree testing your intranet navigation

Synopsis: Tree testing is a tried and true technique for improving your intranet navigation. In this article learn how to do it right and participate in an example tree test. It’s been a busy summer so far. As much as I’d like to have been skiving off rock climbing, I’ve been training intranet owners at…

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