The power of people analytics in the digital workplace
Within every organization there are exceptional levels of data being produced and that’s growing. You can find all sorts of scary statistics that demonstrate exponential rates of growth in the data we produce in and outside of the workplace, some suggesting we’re going to reach 163 Zettabytes by 2025 – and that’s rather a lot!…
Blog Digital workplace HR intranets Metrics & measurement Strategy & governance
Why we need to take a level-headed view of artificial intelligence
Over the past few months interest in artificial intelligence (AI) has reached fever pitch, with a surge in media coverage and AI increasingly appearing on the radar for many organizations. A look at Google Trends over the past five years confirms that interest is indeed now peaking, and respected analysts like Gartner are predicting that,…
Blog Digital workplace Metrics & measurement
Measuring the digital workplace
Several months back, DWG challenged me to extend our member research on metrics – including a look at additional measurements to gauge the wider digital workplace programme in areas such as email, unified communications and social network analysis. The resulting report, “Measuring the digital workplace: The power of metrics in the connected workplace”, takes a…
Blog Digital workplace Metrics & measurement Research reports
7 ‘protips’ for digital workplace professionals from a video gamer
Have you heard? Video games aren’t just for kids any more; the average gamer is 35 years old. They’re not even just for men; 48% of gamers are women. And get this: they’re also not just for the lazy and unemployed; 70% of gamers are high-level executives, including CEOs. CEOs! The people in charge! But…
Blog Collaboration Digital workplace Metrics & measurement Usability & design
Knowing where to focus: optimizing your intranet with benchmarking data
I like to say that creating a truly great intranet is easy: you just need to get hundreds of people within your organization to run a few dozen processes smoothly for maybe three years. Simple! In reality, we all know it’s a very hard task indeed. If you’re responsible for an intranet your time will…
Blog Metrics & measurement Research reports
What is the first step towards evidence-based intranet success?
Pssst, guess what… I know the secret of making good intranets. More than that, I’ve just gone and proved it with science and numbers. This is it. I know the secret of how to manage intranets successfully. Usability – where it succeeds or not So, let’s wind back a bit. You are sitting watching a…
Blog Collaboration Internal communications Metrics & measurement Research reports Strategy & governance Usability & design
My 10 digital workplace predictions for 2016
Before I write my annual digital workplace predictions, I like to look back to evaluate how I think my previous year’s forecast performed. In 2014, I gave myself a “not bad” 7 out of 10 in terms of accuracy and, having now looked back over my 2015 predictions, the good news is I haven’t slipped…
Blog Collaboration Digital workplace Metrics & measurement Search & findability
Data and metrics in a world of ‘digital workplace opinion’
Too many people have uninformed opinions about their digital workplaces, when what organizations need is independent, impartial and data-driven measurement and benchmarking. Same old story, new empty ideas We’ve all been there. The Director of Human Resources returns from a “Digital Futures for HR 2020” conference in Berlin – and she is “really excited”. She…
Blog Digital workplace Metrics & measurement ROI & Business Case Strategy & governance
Analysis of Gartner’s “8 building blocks for the digital workplace”
Gartner’s “Eight Building Blocks for the Digital Workplace” offers a thoughtful analysis and includes many important strategic topics. This first major foray by Gartner into digital workplace strategy, however, somewhat resembles a list of trends and has a few important gaps. As pioneers of the digital workplace industry and best practices, our team at the…
Blog Digital workplace Metrics & measurement ROI & Business Case Search & findability Strategy & governance Usability & design
7 ways the goal posts on enterprise search have moved
Intranet search has proved a perennial predicament for digital workplace teams. New trends in search are changing expectations for everything from how search results are displayed to the very nature of what search is. This article describes the key trends behind the shifting goal posts. Some people don’t understand the importance of paid adverts in…
Blog Collaboration Content management Digital workplace Metrics & measurement Search & findability Strategy & governance Usability & design
Intranet usability: 4 data analysis steps for card sorting exercises
See a real-world analysis of card sorting results, based on an honest look at DWG’s own website. This key usability technique should be an important part of all intranet programmes. In my blog post on tree testing task analysis we found a couple of problems with our website navigation structure. 15% of people failed to…
Blog Content management Metrics & measurement Usability & design
5 tips for setting up an intranet card sort online
As you know, I’m a big fan of tree testing and have written some previous blog posts on the subject (how to set up tree testing and how to analyse tree testing results). But I don’t want card sorting to be left on the virtual shelf. It’s also a really useful technique for improving usability….
Blog Content management Metrics & measurement Usability & design