Six success factors for a personalized intranet
Good personalization, like good design, should be so well-embedded that you don’t notice it. Our personal digital lives wrap around us in a cocoon of personalized and customized content and services. It may not always seem immediately obvious, but our search results, our social media streams, our online shopping experience, the adverts we see, the…
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Five ways to move forward with digital workplace governance
For anybody wanting to advance their digital workplace, establishing some governance is essential. You need the right processes, structures and rules in place to underpin and drive a better, more effective and consistent user experience of your digital ecosystem. But digital workplace governance can be challenging. How do you get it set up in the…
Blog Digital workplace Research reports Strategy & governance
Documenting intranet management practices: A guide to the key elements
One thing that hasn’t changed at all in the intranet industry (while a whole lot of things have!) is that people always love to see screenshares of other organizations’ intranets. Nothing beats that insider insight into what successful organizations are doing well – and what they’ve learned along the way. Numerous times, I’ve seen the…
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A checklist for your digital workplace roadmap
DWG consultant and lead benchmarker Chris Tubb recently wrote that intranet success starts with strategy and governance – and I have found this to be even more true for the digital workplace. The wider set of stakeholders involved plus the broader vision, deeper organizational impact and more complex technology landscape mean that any such project…
Blog Digital workplace Strategy & governance
What is the first step towards evidence-based intranet success?
Pssst, guess what… I know the secret of making good intranets. More than that, I’ve just gone and proved it with science and numbers. This is it. I know the secret of how to manage intranets successfully. Usability – where it succeeds or not So, let’s wind back a bit. You are sitting watching a…
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Dissecting Deloitte’s digital workplace thinking: a focus on culture and talent
Deloitte has fairly regularly waded into the digital workplace waters and offers a perspective that is mostly about organizational culture and management. Deloitte’s main public digital workplace diagram is perhaps more interesting than useful. Over the past few years, Deloitte has fairly regularly weighed into the public dialogue about the digital workplace but because Deloitte’s…
Blog Collaboration Digital workplace Internal communications ROI & Business Case Strategy & governance
Data and metrics in a world of ‘digital workplace opinion’
Too many people have uninformed opinions about their digital workplaces, when what organizations need is independent, impartial and data-driven measurement and benchmarking. Same old story, new empty ideas We’ve all been there. The Director of Human Resources returns from a “Digital Futures for HR 2020” conference in Berlin – and she is “really excited”. She…
Blog Digital workplace Metrics & measurement ROI & Business Case Strategy & governance
Decoding Avanade’s digital workplace approach and language
Avanade, the joint venture between Accenture and Microsoft, has done some solid thinking around digital workplace management. This article articulates the strengths behind their approach and highlights a few quirks that digital workplace leaders need to understand. Okay. I’m not gonna pull any punches here. I’m gonna be totally honest and tell you that Avanade’s…
Blog Collaboration Digital workplace ROI & Business Case Search & findability Strategy & governance Usability & design
Analysis of Gartner’s “8 building blocks for the digital workplace”
Gartner’s “Eight Building Blocks for the Digital Workplace” offers a thoughtful analysis and includes many important strategic topics. This first major foray by Gartner into digital workplace strategy, however, somewhat resembles a list of trends and has a few important gaps. As pioneers of the digital workplace industry and best practices, our team at the…
Blog Digital workplace Metrics & measurement ROI & Business Case Search & findability Strategy & governance Usability & design
Everybody please stop saying “social collaboration”
The phrase “social collaboration” confuses more than it clarifies and, in fact, hides more specific purposes of using enterprise social software. Digital workplace professionals should avoid the term and focus on more targeted business benefits of using social tools. I’m not trying to be rude (it just comes naturally) I know this post might ruffle…
Blog Collaboration Digital workplace HR intranets Internal communications ROI & Business Case Strategy & governance Usability & design
Do you have a Chief Employee Experience Officer (CEEO) leading your digital workplace?
Two common success factors for digital workplace projects are: 1) cross-functional teams that work across/against organizational silos; and 2) a focus on the user experience. So why not restructure the organization to incorporate these approaches? Large organizations are struggling to keep up If you read the kind of news I do, you get the sense…
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7 ways the goal posts on enterprise search have moved
Intranet search has proved a perennial predicament for digital workplace teams. New trends in search are changing expectations for everything from how search results are displayed to the very nature of what search is. This article describes the key trends behind the shifting goal posts. Some people don’t understand the importance of paid adverts in…
Blog Collaboration Content management Digital workplace Metrics & measurement Search & findability Strategy & governance Usability & design