10 steps to interpreting intranet tree testing results
No matter how well you design your Intranet tree testing exercise, the value comes from proper analysis. In this article read practical tips about how to effectively execute this very useful user experience technique. My initial blog on tree testing was such a success last and the test itself received such a great response rate,…
Blog Content management Metrics & measurement Search & findability Strategy & governance Usability & design
7 tips for tree testing your intranet navigation
Synopsis: Tree testing is a tried and true technique for improving your intranet navigation. In this article learn how to do it right and participate in an example tree test. It’s been a busy summer so far. As much as I’d like to have been skiving off rock climbing, I’ve been training intranet owners at…
Blog Content management Metrics & measurement Search & findability Strategy & governance Usability & design
Six ways to present quick links on your intranet homepage
Synopsis: See six different examples of how companies have designed the quick links on their intranet homepages, with screenshots and analysis. The ubiquitous intranet homepage “quick links” Just about every intranet homepage has some form of “quick links”. On many intranets the list is labelled exactly as that. On other homepages these links are referred…
Blog Content management Internal communications Search & findability Usability & design
We finally found the world’s best intranet
Synopsis: As with the Loch Ness Monster and Bigfoot, we always assumed the perfect intranet was a myth. But now we’ve found the world’s best intranet and have created annotated intranet screenshots explaining its many strengths. What does the best intranet in the world look like? And what makes it so great? From a thoughtfully…
Blog Collaboration Content management HR intranets Internal communications Mobile sites & apps Search & findability Usability & design
Workshop: applying GOV.UK’s award-winning content strategy to intranets, London March 5th
Synopsis: At the DWG Member Forum meeting on March 5th join Sarah Richards, Head of Content Design for gov.UK, in a workshop exploring how the site’s award-winning redesign cut out 75% of previous content and made online transactions 60% faster. Can you really say what makes good intranet content? Isn’t website or intranet content very…
Blog Content management Metrics & measurement Search & findability Usability & design
6 tactics to improve adoption and business value of your intranet employee directory
Most large organizations struggle with adoption and integration of rich employee profiles on their intranets. Often having multiple systems with employee profiles adds to the challenge, but these six tactics can help. Imagine this: You’re in a taxi from the airport, running late to give a presentation at one of your company’s offices in another…
Blog Collaboration Content management Research reports Search & findability Strategy & governance
Get intranet stakeholders on your side with user-centred design
Site broken? Users left scanning endless divisional sections for the right link? Need a jargon-buster just to find the lunch menu? Sounds like your intranet is suffering from OCD (Organization-Centric Definitions, but don’t worry – we just made that up. Three-letter-acronyms are great aren’t they?). The symptoms are serious, critical even: content is left withering…
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How Ernst & Young staffs its enterprise search program
This is a guest blog post from Ed Dale, Search Services Manager at Digital Workplace Group (DWG) member Ernst & Young. This post is based on a discussion thread from the confidential online DWG Member Network, where intranet professionals from large global companies discuss their intranet challenges in a private online setting. A recent DWG…
Blog Search & findability Usability & design
Social intranets part 4: findability and improving processes
The term ‘social intranet’ is now firmly established in the intranet industry. It describes intranets which have moved from a more traditional model, based on centralized corporate communications, to those that are more focused on user-generated content, collaboration, two-way communication and a variety of ’social’ tools. Moving to a greater participatory model changes the fundamental…
Blog Collaboration Search & findability Digital Workplace Group predicts managing enterprise search will be critical for business success
The Digital Workplace Group (DWG) is delighted to announce the release of new research into managing enterprise search. Written by globally-recognized intranet expert Martin White, DWG’s latest exclusive member research briefing, predicts that managing business search within the enterprise is set to become increasingly vital. This is down to a number of trends including: The…
Blog Research reports Search & findability
The “hidden gem” that is DWG Research
Over in the UK the nation is getting into party mood as we start the Queen’s Diamond Jubilee celebrations. It’s also a year of celebration at DWG (formerly IBF) as it’s our 10th year anniversary and we’re excited about the New York and London member meetings coming up on 13-14 June. Something I’m very passionate…
Blog Collaboration Content management Digital workplace HR intranets Internal communications Intranets Metrics & measurement Mobile sites & apps Research reports ROI & Business Case Search & findability Strategy & governance Usability & design Get insights on how to manage and resource enterprise search: participate in our survey
All participants completing the survey, which should take about five to ten minutes, will receive a summary of the results and relevant analysis. The survey accompanies a research briefing paper on resourcing enterprise search prepared by Martin White which will be available for DWG members. How to adequately resource search is a theme which has…
Blog Research reports Search & findability