The best enterprise search diagram you’ve ever seen
Intranet and digital workplace sages have been describing the complex nature of search for years now. But never before have all the contributing factors to good search been captured so elegantly in one visual representation. The diagram in this article is part of our new research report, Intranet Search: A holistic approach to management. Intranet…
Blog Content management Research reports Search & findability Strategy & governance Usability & design
New research shines a light on the future direction of the digital workplace
Jane McConnell’s latest annual report on digital workplace trends presents more interesting data and analysis of the digital workplace. This post reviews the new report and also covers some takeaways relating to the role of leaders, change agents and future direction. New research shines a light on the future direction of the digital workplace “The…
Blog Digital workplace ROI & Business Case Strategy & governance
“Building a Better Digital Workplace” plus 10 other selections for your reading list
CMSWire has released a free ebook “Building a Better Digital Workplace”, which features contributions from Digital Workplace Group (DWG)’s CEO and Founder Paul Miller, together with other key thought leaders. To celebrate, we have put together a DWG reading list on digital workplace thinking. The web is awash with articles that share the bookshelves, e-readers…
Blog Digital workplace Strategy & governance
The 6 meanings of “social business” and what you’re really trying to say
“Social business” has meant a variety of things over the past eight years, few of which have been clearly defined. This post explains the definitions, what the term really means today and the relevance to intranet and digital workplace managers. Here I go again. It’s the return of the “language police”. That was my nickname…
Blog Collaboration Digital workplace Strategy & governance
How to develop an HR content strategy for your intranet – Webinar May 5th
On this webinar Wells Fargo shares its HR content strategy model for the intranet, plus Elizabeth Lupfer, founder of the The Social Workplace, shares insights on HR intranets and employee engagement.
Blog Content management HR intranets Internal communications Strategy & governance Usability & design
8 change management strategies for intranet and digital workplace projects
Intranet and digital workplace projects need change management in order to be effective and embed new ways of working. This article looks at change management recommendations pulled from a new DWG member research report.
Blog Change management and adoption Digital workplace Research reports Strategy & governance
Do you have what it takes to be “Head of Digital Workplace”?
Digital workplace leadership requires effective intranet management skills, but also much more. This article explains the differences and my new book is a guide for those with the drive and vision. I love that so many of the conversations amongst groups of intranet folk start with: “So how did you get into intranet management?” It’s…
Blog Digital workplace Research reports Strategy & governance
The 4 big mistakes of stakeholder engagement for intranets & digital workplaces
Stakeholder engagement sounds like a boring, wonky word, but it is in fact central to success in intranet and digital workplace projects. This article explains the main mistakes of stakeholder engagement and offers related solutions. Stakeholder engagement… is everything! “Stakeholder engagement” sounds like a business wonky word that doesn’t mean much of anything. I might…
Blog Strategy & governance Usability & design
10 steps to interpreting intranet tree testing results
No matter how well you design your Intranet tree testing exercise, the value comes from proper analysis. In this article read practical tips about how to effectively execute this very useful user experience technique. My initial blog on tree testing was such a success last and the test itself received such a great response rate,…
Blog Content management Metrics & measurement Search & findability Strategy & governance Usability & design
The last social intranet strategy you will ever need
Time and research have revealed a basic formula for successful social intranets. This article explains the four elements of a successful social intranet strategy, plus the fifth piece that ties them all together. Successful social intranets: Creating business value through strategic alignment and adoption planning. It’s okay, everyone can go home and rest easy; our…
Blog Collaboration Strategy & governance
Measuring internal communications: Don’t get drunk on cheap intranet statistics
When measuring internal communications on the intranet, you can’t rely on basic web statistics to demonstrate value. Don’t settle for the number of comments per article and get side-swiped by an underwhelmed executive. “A page view is not an idea understood, a behaviour changed or a user engaged.” I wrote those words in a DWG…
Blog Collaboration Content management Internal communications Metrics & measurement ROI & Business Case Strategy & governance
12 key concepts behind digital workplace success
Synopsis: How do you define and manage the digital workplace? What is the role of the intranet and the intranet team? This compendium includes 12 key concepts to answer those questions. Are you ready? In this, the last of my series of blog posts, I’m going to look back at what we’ve covered and also…
Blog Collaboration Digital workplace ROI & Business Case Strategy & governance Usability & design