Unlocking the power of employee digital channels: A guide to omnichannel communication
In a world awash with digital information, the art of effective employee communication has evolved into a complex web of channels, each vying for attention. One report that has been a guiding light for internal communications professionals within DWG over the last decade is Digital channel matrix: Creating employee-focused employee communications. In 2023, we decided…
Blog Communications Content management Digital communications
DWG’s 2024 predictions for the digital workplace
There are a few DWG seasons that I just love: when we announce our award winners, when we publish our annual research programme topics, when we roll out our events calendar and when we gather for our in-person member meetings (spring and fall). Another seasonal favourite is unveiling our industry predictions. Why? Well, that’s because…
Blog Artificial intelligence and automation Content management Digital employee experience Leadership Metrics & measurement Microsoft 365 Search & findability
Why you can’t manage knowledge – and what to do instead
By Ilana Botha Workers are drowning in information. The sheer volume of content created in an average workplace is staggering. In 2021, 2.5 quintillion bytes of data were created every day. Workers struggle to identify the knowledge and information they need for their jobs – spending nearly four hours a day searching. The effort is…
Blog Artificial intelligence and automation Content management Digital employee experience Knowledge Management Search & findability
10 great digital workplace blog posts from 2022
2022 has been quite a year for DWG. We celebrated our 20th anniversary since kicking off our very first member meeting way back in 2002; we held another brilliant Digital Workplace of the Year Awards, highlighting some excellent work in the digital workplace and intranet space; and our consulting work with Esteé Lauder Companies was…
Blog Business intelligence Communications Content management Digital communications Digital employee experience Digital Workplace of the Year Awards Employee experience Hybrid working Intranets
Giving employees the best content for their needs: Six approaches to success
Well-managed intranets, at the core of any digital workplace, must satisfy the daily needs of employees by providing trustworthy, relevant and task-focused content in line with defined standards and controls. At the same time, they must align with broader organizational goals, relating to collaboration and remote working. A strategic approach to the planning, implementation and…
Blog Content management Internal communications Intranets Search & findability
Why content management is the catalyst for a great digital workplace experience – 5 pointers to getting started
Research the definition of a digital workplace and you’ll find a topic shrouded in subjectivity, as outlined in the article ‘What is a digital workplace?’ by ThoughtFarmer. What you won’t find is any mention of content management – the connective tissue which forms a digital workplace – or the importance of the role it…
Blog Content management Digital employee experience
Why robust information management is critical for digital workplace governance
Information management (IM) comprises an important set of disciplines and activities – and yet, while it often gets mentioned in passing, it doesn’t always attract the attention (and investment) it deserves. As we rely more on the digital workplace, the need for strong governance becomes increasingly clear. Here, robust information management activities, such as having…
Blog Artificial intelligence and automation Content management Search & findability Strategy & governance
Delivering internal communications and intranet content in a hybrid workplace: the challenges and opportunities
Guest author, Annette Corbett, identifies some quick wins and reasons to be optimistic about the future of internal communications and content in the digital workplace.
Blog Communications Content management Hybrid working Internal communications Intranets Workplace productivity
From fast-tracking findability to the intranet and Microsoft Viva – DWG’s 2022 Research Programme is here!
The votes are counted and the research briefs are already being written – it’s that time of year when we decide and announce the topics that DWG will cover in its latest annual Research Programme. You can see all the details in the new fact sheet for the programme. DWG’s Deputy CEO, Nancy Goebel, says:…
Blog Content management Digital workplace Digital Workplace of the Year Awards Intranets Research reports Search & findability Usability & design
Why HR is the essential digital workplace partner
Maturity is the act of knowing when and how to behave at the right time and in the right place. Maturity is subjective. Maturity is a fluid state. Just as there is no one path to maturity for a human being, there is no one path towards digital maturity for an organization. The quest for…
Blog Collaboration Content management Digital communications Digital employee experience Digital workplace Employee experience HR HR intranets Internal communications
Nine key communications, content and employee engagement trends
In DWG’s recent annual update on Communications and Content, research author, Nicole Carter, looks at the latest trends in internal communications, content strategy and employee engagement. The research identifies three key trends within each of the topic areas: Internal communications Crisis communications – repurposing existing plans and widening the scope of what is considered a crisis…
Blog Collaboration Content management Digital literacy Digital workplace Internal communications Social
Ten digital workplace and employee experience insights from Beezy
The DWG Institute brings together organizations, technology providers and experts to share knowledge, ideas and perspectives securely and confidentially, to significantly improve and reimagine the way we work today and in the future. On March 4, 2021 DWG was joined by Maximo Castagno, Chief Product Officer, Beezy, to discuss optimizing employee experience, particularly in relation…
Blog Collaboration Content management Digital workplace DWG Institute