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New Directions in Usability

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New Directions in UsabilityIntranets are at the centre of a profound shift in work, business and communication activities. As organizations become more digitized and dispersed, the effectiveness and efficiency with which users interact with their online work environments will have an increasing impact on corporate performance and the productivity of individuals and teams.

In this report, we examine the major trends that are shaping the usability of online services and highlight practical measures organizations can take to ensure that the systems they develop are fit for purpose in a changing business landscape.

Cost: This executive summary is free to members and non-members. Please refer to the DWG Research Terms & Conditions of Usage before download.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organisations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.

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