The Findability Playbook

24 May 2023

In today’s digital age, organizations are overflowing with an ever-growing amount of information within their digital workplaces. However, it’s not just the sheer volume that poses a challenge; the complexity of this information is also on the rise. In this dynamic and fast-paced environment, ensuring that the information we rely on for decision-making is trustworthy, relevant, and up to date is paramount. Failure to do so can lead to users seeking alternative methods, resulting in information siloes, shadow IT, and overall chaos that quickly become significant issues.

This is where findability comes in. Findability refers to the ability to locate information quickly and effortlessly, without investing excessive time or effort. Achieving findability entails a combination of factors, including clear metadata, intuitive navigation, and effective search functionality. By placing a high priority on findability, organizations can ensure that their digital workplaces operate efficiently, boost productivity, and provide a user-friendly experience.

In new research from DWG, we explore the challenges around information and knowledge findability, and how these can be overcome by effective information management. In doing so, findability expert and report author Agnes Molnar guides DWG members to think about:

  • the business and user context for findability
  • the information environment
  • the search environment
  • technology challenges and opportunities
  • key success factors.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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