The inclusive digital workplace (part 3 of 3)

5 April 2023

This paper is the final in our Inclusive Digital Workplace series. The series comprises three papers covering the themes of: creating an inclusive digital workplace; considering the ethics involved in delivering digital services; and aspects of accessibility at the heart of an inclusive approach.

This paper looks to help digital workplace teams prioritize digital accessibility within their work. As an essential first step towards that, we start by understanding disabilities and the role of accessibility in removing environmental, systemic and attitudinal barriers to participation. It is deliberate to centre disabled experiences in this way as, while accessibility does indeed benefit everyone, it is important not to zoom out so far as to lose sight of how accessibility benefits this specific group.

We then move on to explore what digital accessibility is and present some considerations for digital workplace teams who are starting to prioritize accessibility. Finally, we finish with an interview with MassMutual’s Digital Communications team, who have not only worked to embed a focus on accessibility within their work, but also have a mindset of continuous learning.

Our fieldwork included a survey of over 1,000 managers and employees across the United States and United Kingdom, as well as interviews with a range of experts and practitioners at the forefront of championing more inclusive digital worlds of work. In this third paper, we include an interview with MassMutual. Research work also encompassed extensive desk research to bring together the best principles, practices and models in this domain.


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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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