What tool when?

8 March 2024

DWG’s research report ‘What tool when? Helping users make the most of digital workplace tools’ helps digital workplace teams to support users in making the best use of the apps and tools at their fingertips depending on their need.

Employees are often confused and frustrated about what digital tool to use for the task at hand. In this report, we support digital workplace teams to think through the various aspects that will help employees to know what tool to use when.

It covers aspects such as strategic clarity, appropriate governance, digital dexterity, guidance and tool catalogues. It also curates an array of examples from the field to demonstrate best practice approaches featuring a range of organizations including UNHCR, Richemont, Vattenfall, The Coca-Cola Company, HAVI, and more.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

Need help?

For general inquiries: nancy.goebel@digitalworkplacegroup.com or telephone +44 (0) 20 7374 8061.

About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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