Free Summaries
FREE REPORT EXCERPT: Employee experience: How digital workplace teams can enhance the employee journey
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Post COVID19, extended work-at-home assignments are raising the question of how organizations can create a compelling employee experience (EX) independent of physical presence on site. This report examines the six elements of EX – including purpose, culture and trust – and shows how digital workplace teams contribute in meaningful ways. View Product
FREE REPORT EXCERPT: Communicating in real-time at work: the promise and the perils
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This research explores how the capabilities to communicate in real-time in the workplace are changing the way we work. It looks at the current state of such tools, the benefits and challenges of how we use them, and presents approaches and tactics for how to optimize their implementation, adoption and use by employees.
FREE REPORT EXCERPT: Harnessing the creativity of your workforce: How digital workplaces facilitate innovation
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This report examines how to successfully leverage untapped creative energy of the workforce to expose powerful ideas that lie dormant within every employee, team and organization. The report includes case studies from The Coca-Cola Company, Wells Fargo, Avios and Domodedovo Moscow Airport.
FREE REPORT EXCERPTS: Office 365 Boxset
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DWG’s Office 365 “Boxset” contains three research reports covering the extended suite of products as well as focusing in on search specifically. For organizations looking to make the most of Office 365, learn about the best approaches and avoid any pitfalls, these papers offer practical advice and real-world examples to help inform practice.
FREE REPORT EXCERPT: The eight phases of intranet content migration: How to make the move
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Intranet migration, when done well, provides a strong foundation on which to build a successful intranet. This paper outlines a model workflow for how to deliver intranet content migration in eight phases. Key elements of each phase are highlighted in case studies from Scottish Natural Heritage and Standard Life.
FREE REPORT EXCERPT: Collaborating in the digital workplace: How to have and to measure impact
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This research paper explores the strategies and tactics that can help digital workplace teams to understand the multi-layered world of collaboration, define the impact they are seeking, and identify whom this is intended to benefit and how to measure the subsequent changes.
FREE EXECUTIVE SUMMARY: Knowledge Management lessons for digital workplace practitioners: How to avoid reinventing the wheel
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The field of knowledge management (KM) offers some important learnings for digital workplace practitioners. Key practices and lessons drawn from KM’s successes – and its failures – are presented in this report. Including case studies from Microsoft Services and EY.
FREE REPORT EXCERPT: Raising your organization’s digital IQ: How to improve digital skills
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Major research studies are indicating the importance of equipping the workforce with the skills to work digitally. However, many organizations are failing to address this challenge. This report corrals together a selection of examples of best-practice digital skills initiatives inside a range of organizations.
FREE REPORT EXCERPT: Digital workplace adoption strategies: Proven approaches to bring users on board
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This report takes a closer look at what digital workplace adoption means, the challenges it presents and how organizations are overcoming these challenges in diverse ways. The report covers seven factors that influence adoption (and how to use them to drive adoption in your organization).
FREE EXECUTIVE SUMMARY: Evolving the employee mobile experience: Six key approaches for success
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Extending the reach of digital tools and channels via mobile is key to most digital workplace strategies. However, progress on mobile capabilities has been piecemeal to date. This report examines six foundational approaches organisations need to take to evolve the employee mobile experience.
FREE EXECUTIVE SUMMARY: Digital workplace content strategy: What practitioners need to know
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This paper provides an introduction for organizations looking to implement a content strategy for the digital workplace. It outlines an approach to understanding the content landscape inside your organization, focusing in on the content experience, and creating the content strategy.
FREE EXECUTIVE SUMMARY: Setting up a user experience programme: The path to a user-centred digital workplace
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Creating and implementing a user experience programme that is tailored to a specific organization and its users’ needs requires backing and commitment from the entire organization. This research investigates the practical steps towards setting up such a programme.
FREE REPORT EXCERPT: Measuring the digital workplace: The power of metrics in the connected workplace
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This paper extends DWG’s research on metrics for intranets and communications, looking at the wider digital workplace in areas such as email, unified communications and social network analysis. It takes a broad view, examining how we can digitally measure the smart workplace, digital work, employees and ourselves.
FREE EXECUTIVE SUMMARY: The Inside-Out Digital Leader: Digitally transforming your organization from within
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Transforming yourself as a leader is the starting point for digitally transforming your organization. In this research we set out the skills, mindset and approach it takes to lead in the digital workplace as well as lead the digital workplace itself, with examples from inspiring leaders and self-assessments to track your progress.
FREE REPORT EXCERPT: Office 365: What digital workplace teams need to know
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Office 365 is Microsoft’s fastest growing commercial product ever. Recent DWG research found that 48% of organizations are already using it and an additional 15% planned to in the next year. This report provides digital workplace teams with insight into the business drivers, challenges and opportunities.
FREE EXECUTIVE SUMMARY: Is your organization ready for the digital workplace?
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This research investigates what “organizational readiness” really is, before further exploring what it looks like in practical terms; how to assess your organization’s readiness; and how to begin to close the gaps between where you are today and where you could be tomorrow.
FREE EXECUTIVE SUMMARY: The personalized intranet
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Fundamentally, personalization and customization for the intranet are about creating a user experience tailored to the person using that platform. This report explores these techniques in detail, along with their benefits, and the success factors for implementing an effective approach.
FREE EXECUTIVE SUMMARY: Documenting intranet management practices
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DWG benchmarking looks for evidence of intranet and digital workplace management practices being formalized and documented. This report is aimed to help managers understand best practices and approaches as they research, define and formalize their own intranet management practices.
FREE EXECUTIVE SUMMARY: The changing role of Internal Communications
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In order to thrive within such a highly challenging business environment, Internal Communications of the future must change the way it contributes to business. This report explores the evolution of IC, new opportunities, as well as the expanded skill set that ICs need.
FREE EXECUTIVE SUMMARY: Digital Workplace Governance
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What does it take to put governance in place across the digital workplace? This research explores the advantages and challenges as well as the key elements of digital workplace governance including both the functional and people aspects, with case studies from six pioneering organizations.
FREE REPORT EXCERPT: Digital Workplace Roadmaps
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This research takes a deep dive into best practices around digital workplace roadmaps: what they are and how should they be used? Drawing on case studies from six pioneering organizations the research explores the key steps and approaches to consider when creating a roadmap, as well as a high-level checklist.
FREE REPORT EXCERPT: Evidence-based Intranet Success
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DWG’s research report Evidence-based Intranet Success: Best practices revealed by benchmarking data analysis is a ground-breaking deep dive and analysis of years of unique data gained from DWG benchmarking.
FREE EXECUTIVE SUMMARY: Understanding the relationship between organizational culture and the digital workplace
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This research note focuses on the elements of culture that intranet and digital workplace professionals need to consider as part of their wider programme. It examines 13 specific cultural values and their impact on the digital workplace.
FREE REPORT EXCERPT: A Holistic Approach to Intranet Search
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Intranet search is perceived as poor by users and an intractable problem by intranet managers. To achieve great intranet or enterprise search, you need to manage: the search index, user experience, intranet architecture, content, the habits of content publishers.
FREE EXECUTIVE SUMMARY: Change Management for the Intranet
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For teams launching new intranets, social platforms, or digital workplace initiatives, change management is a given. This report gathers together some of the best change management practices that have proven successful.
FREE EXECUTIVE SUMMARY: Digital Communication Channels
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Internal communications professionals have more digital channels than ever, including mobile, activity feeds, and user-generated content. This report looks at the options available and introduces a channel selection toolset to maximize business impact.
FREE EXECUTIVE SUMMARY: Becoming a Digital Workplace Leader
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Awareness is growing of the need to address the fragmented employee experience of digital tools. This represents an exciting, if challenging, opportunity for those in intranet and related professions to step up and lead in the digital world of work.
FREE REPORT EXCERPT: Measuring Internal Communications
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Digital communications and channels leave digital trails of use and, as a result, communications are becoming seemingly more measurable. This provides an unprecedented opportunity for Internal Communications to prove their value.
FREE EXECUTIVE SUMMARY: Successful Social Intranets
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Lack of strategy, spotty adoption, and the absence of a strong business case are key barriers to successfully deploying social intranets. This report offers guidance on both building a social intranet business case and addressing the challenges of adoption.
FREE EXECUTIVE SUMMARY: Success with Enterprise Mobile
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Enterprise mobility is a game-changer for organizations, but up to now the focus has generally been on the benefits it brings to workers when they are “on the go”, telecommuting or wanting to use their personal device to access corporate systems.
FREE EXECUTIVE SUMMARY: Intranet Employee Directories
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The employee directory is the classic example “the killer app”. But data for which the employee directory was once the best source is being surfaced in many other places. Skills, experience and knowledge are ending up as part of the enterprise social network.
FREE EXECUTIVE SUMMARY: User-Centred Intranet Architecture
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In this paper we set out the steps to developing an intranet information architecture (IA) using user-centred design (UCD) techniques, starting with why it is so hard to build an intuitive IA, and key success factors.
FREE EXECUTIVE SUMMARY: SharePoint 2013
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Analyzes the strengths and shortcomings of SharePoint 2013 as an intranet, a portal, a collaboration platform, a mechanism for storing and disseminating documents, and as a means of connecting employees through profiles and social media.
FREE EXECUTIVE SUMMARY: Digital Workplace User Experience
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Poor user experience in the digital workplace is a source of daily frustration for many employees. The good news is that it’s not too late to tackle this issue.
FREE EXECUTIVE SUMMARY: Art of Collaboration
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Even with the plethora of tools available and the ease of implementation, successful collaboration is not a given. This report examines ways in which teams responsible for intranets can improve the success of online collaboration.
FREE SUMMARY: Social Intranets in Action
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The aim of this paper is to generate ideas and inspiration for intranet teams that can be applied to their own social intranet projects. Characteristics and good practices are highlighted, but at the core are real-life examples of social intranets in action.
FREE SUMMARY: Managing Risk in the Digital Workplace
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The digital workplace presents opportunities to communicate, collaborate and share information more quickly and freely, both internally and with business partners. But with these opportunities come potential risks – learn how to manage them.
FREE EXECUTIVE SUMMARY: Managing Intranet Content
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This report looks at the practices involved in effectively managing intranet content, addressing content strategy, publishing models, managing the publishing community, quality of content, managing the different types of content and also the content lifecycle.
FREE REPORT EXCERPT: Strategy & Governance
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Drawing on DWG’s ‘Strategy & Governance’ benchmarking model and a specially-commissioned survey of intranet managers, and in-depth case studies it highlights relevant examples of good practice in intranet strategy, governance and senior sponsorship.
FREE EXECUTIVE SUMMARY: Intranet Love Affairs
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This report examines how passion can be best harnessed it to improve an intranet, based on in-depth interviews with intranet practitioners from AEP, IKEA, PG&E, SCANA and Verizon.
FREE EXECUTIVE SUMMARY: Measuring Intranets
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This member-only research report considers what should be measured across the intranet estate, and which metrics are useful and important for intranet managers.
FREE EXECUTIVE SUMMARY: Enterprise Search
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Covers the current state of search management and the trends that are making search more critical than ever, and sets out the key roles and responsibilities of the search team.
FREE EXECUTIVE SUMMARY: Intranet Platforms
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This report provides the basis for IT departments and intranet managers to appreciate the benefits and challenges of implementing an intranet suite.
FREE EXECUTIVE SUMMARY: The Sharepoint 2010 Intranet
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A research report providing invaluable guidance to intranet managers needing to understand what’s changed in SharePoint 2010, how to approach the upgrade decision, the importance of governance, critical success factors for implementation and more. This report features over 30 pages of carefully research information, advice and resources. View Product
FREE EXECUTIVE SUMMARY: The Inclusive Intranet
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With workforces becoming increasingly fragmented and mobile, intranet managers face the challenge of providing a service that reaches all employees. This report identifies the groups typically marginalized from intranet access, then highlights the benefits realized by organizations that are successfully extending the reach of the intranet to these user groups. View Product
FREE EXECUTIVE SUMMARY: Social Media Implementation
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Enterprise social media adoption is becoming increasingly widespread, with some major research indicating that as many as one in two organizations now have some form of social application on their intranet.This report aims to help organizations that have yet to introduce social media on their intranets as well as those who have taken some initial steps down this road. View Product
FREE EXECUTIVE SUMMARY: One Company Intranet
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This research investigates the concept of moving a company’s disparate intranets into one. It looks at the key considerations and challenges, and the importance of aligning with business objectives. Featured herein are in-depth case studies from Johnson & Johnson, Houses of Parliament and Océ. View Product
FREE EXECUTIVE SUMMARY: New Directions in Usability
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Intranets are at the centre of a profound shift in work, business and communication activities. As organizations become more digitized and dispersed, the effectiveness and efficiency with which users interact with their online work environments has an increasing impact on corporate performance. View Product
Free Reports
FREE REPORT: Digital workplace overload. How to reduce employee technostress
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The digital workplace brings us unprecedented knowledge, power and connectivity but it also comes with a proliferation of information and tools. In this report we explore the context and concept of digital workplace overload, highlighting key research as well as delving into the psychology. We draw out key actions for digital workplace teams to reduce overload. View Product
FREE REPORT: Decade of Courage Manifesto
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In this manifesto, DWG outlines its 12 action points for essential workplace transformation, inspired and enabled by the new ways of thinking unleashed and empowered by the COVID-19 crisis that can enable organizations, leaders and individuals collectively to make the most of the Decade of Courage.
FREE REPORT: Remote Working 2020: Distributed working in times of disruption
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This report produced for Avanade by DWG is intended to bring direction, good practices and confidence to the many organizations across the world trying rapidly to embed remote working for the 2020s in these times of disruption.
FREE REPORT: Nature of Work: Designing at the interface of the physical and digital workplace
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This thought leadership report explores the interface of the physical and digital workplace through a much bigger concept that DWG is planting: the Nature of Work and the evolution towards a more natural workplace.
FREE REPORT: The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams
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This briefing paper will bring you up to speed on the rapidly developing trend of Intelligent Digital Workplace Assistants, covering the main elements and key terms you need to know, as well as the business drivers and next steps to consider as you help your organization weigh up their benefits.
FREE REPORT: Digital Workplace 2030: Preparing now for the digital worlds of work to come
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Digital Workplace 2030 is an exploration of the future unfolding of the digital worlds of work. This report sets out a framework for thinking about the digital workplace in 2030 and includes ideas on how practitioners can challenge their thinking and strategies in the present.
FREE REPORT: Digital workplace integration: Key approaches to drive benefits
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A central tenet of the digital workplace journey for most organizations is to deliver a more integrated environment for employees. This report takes a closer look at what digital workplace integration means, how it delivers value and key approaches for success.
FREE REPORT: How mature is your digital workplace?
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How mature is your digital workplace? This research explores the contribution that evaluating and benchmarking the maturity of an organization’s digital workplace can make to understanding, and therefore advancing, the digital workplace.
FREE CHECKLIST: Setting up a Digital Workplace
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This checklist draws from extensive research and case studies to provide a list of targeted activities that will help you involve the right stakeholders, identify useful goals, set proper standards and and lay out a path forward.
FREE REPORT: Digital Workplace Business Case
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How should the essential question from the CFO (“So we need to spend X – but what’s the return on investment?”) be answered? This briefing paper summarizes the known and proven hard financial benefits that flow from investing in the digital workplace.
FREE REPORT: Digital Workplace Fundamentals
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This free report provides a blueprint for launching a successful digital workplace initiative anchored on two key prerequisites, namely scope (what is included) and approach (how it is delivered).
FREE REPORT: From Intranet to Digital Workplace
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Introduces a model for a digital workplace strategy and discusses how intranet teams can broaden their planning approach to incorporate this wider perspective. Gauge where you are now and think strategically about future directions.
FREE REPORT: 12 Ways to Use Your Intranet to Cut Costs
Price: Free
In an era of corporate belt-tightening, intranets can play a pivotal role in helping organizations cut costs. Most obviously, they streamline communication and the provision of information, and provide access to selfservice tools that make processes more efficient.
FREE REPORT: Delivering Intranet Value
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In the wake of a global recession, and in a financial climate of great austerity, intranets are continuing to find themselves in the firing line. The smartest intranet managers are responding by finding new ways to deliver value.
FREE REPORT: Usability of Third-party Applications Checklist
Price: Free
As part of its research programme, DWG has investigated the usability of third-party applications, including detailed case studies.
