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FREE EXECUTIVE SUMMARY: Setting up a user experience programme: The path to a user-centred digital workplace

Setting up a UX programme front coverPrice: Free
Creating and implementing a user experience programme that is tailored to a specific organization and its users’ needs requires backing and commitment from the entire organization. This research investigates the practical steps towards setting up such a programme.

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FREE EXECUTIVE SUMMARY: Measuring the digital workplace: The power of metrics in the connected workplace

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This paper extends DWG’s research on metrics for intranets and communications, looking at the wider digital workplace in areas such as email, unified communications and social network analysis. It takes a broad view, examining how we can digitally measure the smart workplace, digital work, employees and ourselves.

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FREE EXECUTIVE SUMMARY: The Inside-Out Digital Leader: Digitally transforming your organization from within

front cover of The Inside-Out DW LeaderPrice: Free
Transforming yourself as a leader is the starting point for digitally transforming your organization. In this research we set out the skills, mindset and approach it takes to lead in the digital workplace as well as lead the digital workplace itself, with examples from inspiring leaders and self-assessments to track your progress.

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FREE EXECUTIVE SUMMARY: Office 365: What digital workplace teams need to know

Front cover of Office 365 reportPrice: Free
Office 365 is Microsoft’s fastest growing commercial product ever. Recent DWG research found that 48% of organizations are already using it and an additional 15% planned to in the next year. This report provides digital workplace teams with insight into the business drivers, challenges and opportunities.

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FREE EXECUTIVE SUMMARY: Is your organization ready for the digital workplace?

Front cover of is your organization ready for the DWPrice: Free
This research investigates what “organizational readiness” really is, before further exploring what it looks like in practical terms; how to assess your organization’s readiness; and how to begin to close the gaps between where you are today and where you could be tomorrow.

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FREE EXECUTIVE SUMMARY: The personalized intranet

front cover of The personalized intranetPrice: Free
Fundamentally, personalization and customization for the intranet are about creating a user experience tailored to the person using that platform. This report explores these techniques in detail, along with their benefits, and the success factors for implementing an effective approach.

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FREE EXECUTIVE SUMMARY: Documenting intranet management practices

front cover of Documenting intranet management practices small versionPrice: Free
DWG benchmarking looks for evidence of intranet and digital workplace management practices being formalized and documented. This report is aimed to help managers understand best practices and approaches as they research, define and formalize their own intranet management practices.

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FREE EXECUTIVE SUMMARY: The changing role of Internal Communications

front cover of the changing role of IC small versionPrice: Free
In order to thrive within such a highly challenging business environment, Internal Communications of the future must change the way it contributes to business. This report explores the evolution of IC, new opportunities, as well as the expanded skill set that ICs need.

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FREE EXECUTIVE SUMMARY: Digital Workplace Governance

Digital Workplace GovernancePrice: Free
What does it take to put governance in place across the digital workplace? This research explores the advantages and challenges as well as the key elements of digital workplace governance including both the functional and people aspects, with case studies from six pioneering organizations.

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FREE EXECUTIVE SUMMARY: Digital Workplace Roadmaps

digital-workplace-roadmapsPrice: Free
This research takes a deep dive into best practices around digital workplace roadmaps: what they are and how should they be used? Drawing on case studies from six pioneering organizations the research explores the key steps and approaches to consider when creating a roadmap, as well as a high-level checklist.

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FREE EXECUTIVE SUMMARY: Evidence-based Intranet Success

DWG Evidence based Intranet SuccessPrice: Free
DWG’s research report Evidence-based Intranet Success: Best practices revealed by benchmarking data analysis is a ground-breaking deep dive and analysis of years of unique data gained from DWG benchmarking.

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FREE EXECUTIVE SUMMARY: Understanding the relationship between organizational culture and the digital workplace

front cover of Understanding the relationship between organizational culture and the dw small versionPrice: Free
This research note focuses on the elements of culture that intranet and digital workplace professionals need to consider as part of their wider programme. It examines 13 specific cultural values and their impact on the digital workplace.

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FREE EXECUTIVE SUMMARY: A Holistic Approach to Intranet Search

DWG-intranet-search-holistic-approach-executive-summary-105x150Price: Free
Intranet search is perceived as poor by users and an intractable problem by intranet managers. To achieve great intranet or enterprise search, you need to manage: the search index, user experience, intranet architecture, content, the habits of content publishers.

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FREE EXECUTIVE SUMMARY: Change Management for the Intranet

DWG-change-management-for-the-intranet-executive-summary-105x150Price: Free
For teams launching new intranets, social platforms, or digital workplace initiatives, change management is a given. This report gathers together some of the best change management practices that have proven successful.

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FREE EXECUTIVE SUMMARY: Digital Communication Channels

Digital communication channel matrix cover - executive summaryPrice: Free
Internal communications professionals have more digital channels than ever, including mobile, activity feeds, and user-generated content. This report looks at the options available and introduces a channel selection toolset to maximize business impact.

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FREE EXECUTIVE SUMMARY: Becoming a Digital Workplace Leader

Becoming a digital workplace leader - Executive SummaryPrice: Free
Awareness is growing of the need to address the fragmented employee experience of digital tools. This represents an exciting, if challenging, opportunity for those in intranet and related professions to step up and lead in the digital world of work.

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FREE EXECUTIVE SUMMARY: Measuring Internal Communications

Measuring Internal Communications- Executive SummaryPrice: Free
Digital communications and channels leave digital trails of use and, as a result, communications are becoming seemingly more measurable. This provides an unprecedented opportunity for Internal Communications to prove their value.

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FREE EXECUTIVE SUMMARY: Successful Social Intranets

Successful Social Intranets - Executive SummaryPrice: Free
Lack of strategy, spotty adoption, and the absence of a strong business case are key barriers to successfully deploying social intranets. This report offers guidance on both building a social intranet business case and addressing the challenges of adoption.

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FREE EXECUTIVE SUMMARY: Success with Enterprise Mobile

dwg-success-with-enterprise-mobile-cover-150-105Price: Free
Enterprise mobility is a game-changer for organizations, but up to now the focus has generally been on the benefits it brings to workers when they are “on the go”, telecommuting or wanting to use their personal device to access corporate systems.

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FREE EXECUTIVE SUMMARY: Intranet Employee Directories

intranet-employee-directories-cover-150Price: Free
The employee directory is the classic example “the killer app”. But data for which the employee directory was once the best source is being surfaced in many other places. Skills, experience and knowledge are ending up as part of the enterprise social network.

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FREE EXECUTIVE SUMMARY: User-Centred Intranet Architecture

User-Centred Information Architecture - coverPrice: Free
In this paper we set out the steps to developing an intranet information architecture (IA) using user-centred design (UCD) techniques, starting with why it is so hard to build an intuitive IA, and key success factors.

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FREE EXECUTIVE SUMMARY: SharePoint 2013

SharePoint 2013Price: Free
Analyzes the strengths and shortcomings of SharePoint 2013 as an intranet, a portal, a collaboration platform, a mechanism for storing and disseminating documents, and as a means of connecting employees through profiles and social media.

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FREE EXECUTIVE SUMMARY: Digital Workplace User Experience

 Digital Workplace User Experience CoverPrice: Free
Poor user experience in the digital workplace is a source of daily frustration for many employees. The good news is that it’s not too late to tackle this issue.

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FREE EXECUTIVE SUMMARY: Art of Collaboration

Art of Collaboration report coverPrice: Free
Even with the plethora of tools available and the ease of implementation, successful collaboration is not a given. This report examines ways in which teams responsible for intranets can improve the success of online collaboration.

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FREE SUMMARY: Social Intranets in Action

Social Intranets in Action coverPrice: Free
The aim of this paper is to generate ideas and inspiration for intranet teams that can be applied to their own social intranet projects. Characteristics and good practices are highlighted, but at the core are real-life examples of social intranets in action.

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FREE SUMMARY: Managing Risk in the Digital Workplace

Managing Risk in the Digital Workplace CoverPrice: Free
The digital workplace presents opportunities to communicate, collaborate and share information more quickly and freely, both internally and with business partners. But with these opportunities come potential risks – learn how to manage them.

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FREE EXECUTIVE SUMMARY: Managing Intranet Content

Managing Intranet Content CoverPrice: Free
This report looks at the practices involved in effectively managing intranet content, addressing content strategy, publishing models, managing the publishing community, quality of content, managing the different types of content and also the content lifecycle.

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FREE EXECUTIVE SUMMARY: Strategy & Governance

Digital Workplace Strategy & Governance - coverPrice: Free
Drawing on DWG’s ‘Strategy & Governance’ benchmarking model and a specially-commissioned survey of intranet managers, and in-depth case studies it highlights relevant examples of good practice in intranet strategy, governance and senior sponsorship.

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FREE EXECUTIVE SUMMARY: Intranet Love Affairs

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This report examines how passion can be best harnessed it to improve an intranet, based on in-depth interviews with intranet practitioners from AEP, IKEA, PG&E, SCANA and Verizon.

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FREE EXECUTIVE SUMMARY: Measuring Intranets

Measuring intranets report - DWGPrice: Free
This member-only research report considers what should be measured across the intranet estate, and which metrics are useful and important for intranet managers.

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FREE EXECUTIVE SUMMARY: Enterprise Search

search coverPrice: Free
Covers the current state of search management and the trends that are making search more critical than ever, and sets out the key roles and responsibilities of the search team.

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FREE EXECUTIVE SUMMARY: Intranet Platforms

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This report provides the basis for IT departments and intranet managers to appreciate the benefits and challenges of implementing an intranet suite.

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FREE EXECUTIVE SUMMARY: The Sharepoint 2010 Intranet

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A research report providing invaluable guidance to intranet managers needing to understand what’s changed in SharePoint 2010, how to approach the upgrade decision, the importance of governance, critical success factors for implementation and more. This report features over 30 pages of carefully research information, advice and resources. View Product

FREE EXECUTIVE SUMMARY: The Inclusive Intranet

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With workforces becoming increasingly fragmented and mobile, intranet managers face the challenge of providing a service that reaches all employees. This report identifies the groups typically marginalized from intranet access, then highlights the benefits realized by organizations that are successfully extending the reach of the intranet to these user groups. View Product

FREE EXECUTIVE SUMMARY: Social Media Implementation

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Enterprise social media adoption is becoming increasingly widespread, with some major research indicating that as many as one in two organizations now have some form of social application on their intranet.This report aims to help organizations that have yet to introduce social media on their intranets as well as those who have taken some initial steps down this road. View Product

FREE EXECUTIVE SUMMARY: One Company Intranet

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This research investigates the concept of moving a company’s disparate intranets into one. It looks at the key considerations and challenges, and the importance of aligning with business objectives. Featured herein are in-depth case studies from Johnson & Johnson, Houses of Parliament and Océ. View Product

FREE EXECUTIVE SUMMARY: New Directions in Usability

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Intranets are at the centre of a profound shift in work, business and communication activities. As organizations become more digitized and dispersed, the effectiveness and efficiency with which users interact with their online work environments has an increasing impact on corporate performance. View Product

FREE REPORT: Digital workplace integration: Key approaches to drive benefits

Digital Workplace Integration front coverPrice: Free
A central tenet of the digital workplace journey for most organizations is to deliver a more integrated environment for employees. This report takes a closer look at what digital workplace integration means, how it delivers value and key approaches for success.

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FREE REPORT: How mature is your digital workplace?

How mature is your digital workplace coverPrice: Free
How mature is your digital workplace? This research explores the contribution that evaluating and benchmarking the maturity of an organization’s digital workplace can make to understanding, and therefore advancing, the digital workplace.

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FREE CHECKLIST: Setting up a Digital Workplace

Setting-up-a-Digital-Workplace-Checklist-Cover-150x105Price: Free
This checklist draws from extensive research and case studies to provide a list of targeted activities that will help you involve the right stakeholders, identify useful goals, set proper standards and and lay out a path forward.

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FREE REPORT: Digital Workplace Business Case

Digital Workplace Business Case - coverPrice: Free
How should the essential question from the CFO (“So we need to spend X – but what’s the return on investment?”) be answered? This briefing paper summarizes the known and proven hard financial benefits that flow from investing in the digital workplace.

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FREE REPORT: Digital Workplace Fundamentals

Digital Workplace Fundamental - coverPrice: Free
This free report provides a blueprint for launching a successful digital workplace initiative anchored on two key prerequisites, namely scope (what is included) and approach (how it is delivered).

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FREE REPORT: From Intranet to Digital Workplace

From Intranet to Digital WorkplacePrice: Free
Introduces a model for a digital workplace strategy and discusses how intranet teams can broaden their planning approach to incorporate this wider perspective. Gauge where you are now and think strategically about future directions.

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FREE REPORT: 12 Ways to Use Your Intranet to Cut Costs

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In an era of corporate belt-tightening, intranets can play a pivotal role in helping organizations cut costs. Most obviously, they streamline communication and the provision of information, and provide access to selfservice tools that make processes more efficient.

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FREE REPORT: Delivering Intranet Value

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In the wake of a global recession, and in a financial climate of great austerity, intranets are continuing to find themselves in the firing line. The smartest intranet managers are responding by finding new ways to deliver value.

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FREE REPORT: Usability of Third-party Applications Checklist

Usability of third-party applications checklistPrice: Free
As part of its research programme, DWG has investigated the usability of third-party applications, including detailed case studies.

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Are you ready for the digital workplace?
Learn and explore the new digital world of work.
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Are you ready to connect with DWG?
Learn and explore the new digital world of work.
Your information will never be shared with any third party.