Digital Workplace Logo

Downloadable reports

You are here: Home » Resources » Downloadable reports

Free Summaries

FREE REPORT EXCERPT: AI and automation today and tomorrow: What digital workplace teams need to know

Report cover - AI and automation today and tomorrowPrice: Free
This DWG research report provides essential know-how on AI and automation for digital workplace teams. We dig into what these terms mean and consider both opportunities and challenges. Potential use cases are explored and illustrated with examples. Finally, we examine how digital workplace teams can support AI and automation throughout the enterprise. View Product

to digitally enable the employee journey: An integrated view

Report cover - Partnering with HR to digitally enable the employee journeyPrice: Free
This briefing paper examines the role of Human Resources (HR) in promoting and practising an integrated view of how the digital workplace is defined, developed and implemented. Where other papers have focused on the integration of interfaces and experiences, here we take a people-first perspective.
View Product

FREE REPORT EXCERPT: Digital workplace management: Teams, structures and methods

Report cover - DW ManagementPrice: Free
In this report we examine the practices of digital workplace management. We look at how organizations are managing digital workplace programmes as well as the various products involved and the team structures and roles that are essential. Illustrative case notes from Adobe and Wellcome Trust highlight how organizations are dealing with these challenges. View Product

FREE REPORT EXCERPT: Employee experience: How digital workplace teams can enhance the employee journey

Report cover - Employee experiencePrice: Free
Post COVID19, extended work-at-home assignments are raising the question of how organizations can create a compelling employee experience (EX) independent of physical presence on site. This report examines the six elements of EX – including purpose, culture and trust – and shows how digital workplace teams contribute in meaningful ways. View Product

FREE REPORT EXCERPT: Communicating in real-time at work: the promise and the perils

Report cover - Communicating in real-time at workPrice: Free
This research explores how the capabilities to communicate in real-time in the workplace are changing the way we work. It looks at the current state of such tools, the benefits and challenges of how we use them, and presents approaches and tactics for how to optimize their implementation, adoption and use by employees.

View Product

FREE REPORT EXCERPT: Harnessing the creativity of your workforce: How digital workplaces facilitate innovation

Report cover - Harnessing the creativityPrice: Free
This report examines how to successfully leverage untapped creative energy of the workforce to expose powerful ideas that lie dormant within every employee, team and organization. The report includes case studies from The Coca-Cola Company, Wells Fargo, Avios and Domodedovo Moscow Airport.

View Product


Report cover - Office 365 boxsetPrice: Free
DWG’s Office 365 “Boxset” contains three research reports covering the extended suite of products as well as focusing in on search specifically. For organizations looking to make the most of Office 365, learn about the best approaches and avoid any pitfalls, these papers offer practical advice and real-world examples to help inform practice.

View Product

FREE REPORT EXCERPT: The eight phases of intranet content migration: How to make the move

Report cover - Eight phases of intranet content migrationPrice: Free
Intranet migration, when done well, provides a strong foundation on which to build a successful intranet. This paper outlines a model workflow for how to deliver intranet content migration in eight phases. Key elements of each phase are highlighted in case studies from Scottish Natural Heritage and Standard Life.

View Product

FREE REPORT EXCERPT: Collaborating in the digital workplace: How to have and to measure impact

Report cover - Collaborating in the digital workplacePrice: Free
This research paper explores the strategies and tactics that can help digital workplace teams to understand the multi-layered world of collaboration, define the impact they are seeking, and identify whom this is intended to benefit and how to measure the subsequent changes.

View Product

FREE EXECUTIVE SUMMARY: Knowledge Management lessons for digital workplace practitioners: How to avoid reinventing the wheel

KM lessons for DW practioners front coverPrice: Free
The field of knowledge management (KM) offers some important learnings for digital workplace practitioners. Key practices and lessons drawn from KM’s successes – and its failures – are presented in this report. Including case studies from Microsoft Services and EY.

View Product

FREE REPORT EXCERPT: Raising your organization’s digital IQ: How to improve digital skills

DW literacy report front coverPrice: Free
Major research studies are indicating the importance of equipping the workforce with the skills to work digitally. However, many organizations are failing to address this challenge. This report corrals together a selection of examples of best-practice digital skills initiatives inside a range of organizations.

View Product

FREE REPORT EXCERPT: Digital workplace adoption strategies: Proven approaches to bring users on board

Digital workplace adoption strategies front coverPrice: Free
This report takes a closer look at what digital workplace adoption means, the challenges it presents and how organizations are overcoming these challenges in diverse ways. The report covers seven factors that influence adoption (and how to use them to drive adoption in your organization).

View Product

FREE EXECUTIVE SUMMARY: Evolving the employee mobile experience: Six key approaches for success

Evolving the employee mobile experience front coverPrice: Free
Extending the reach of digital tools and channels via mobile is key to most digital workplace strategies. However, progress on mobile capabilities has been piecemeal to date. This report examines six foundational approaches organisations need to take to evolve the employee mobile experience.

View Product

FREE EXECUTIVE SUMMARY: Digital workplace content strategy: What practitioners need to know

Digital workplace content strategy front coverPrice: Free
This paper provides an introduction for organizations looking to implement a content strategy for the digital workplace. It outlines an approach to understanding the content landscape inside your organization, focusing in on the content experience, and creating the content strategy.

View Product

FREE EXECUTIVE SUMMARY: Setting up a user experience programme: The path to a user-centred digital workplace

Setting up a UX programme front coverPrice: Free
Creating and implementing a user experience programme that is tailored to a specific organization and its users’ needs requires backing and commitment from the entire organization. This research investigates the practical steps towards setting up such a programme.

View Product

FREE REPORT EXCERPT: Measuring the digital workplace: The power of metrics in the connected workplace

front cover of Measuring the DWPrice: Free
This paper extends DWG’s research on metrics for intranets and communications, looking at the wider digital workplace in areas such as email, unified communications and social network analysis. It takes a broad view, examining how we can digitally measure the smart workplace, digital work, employees and ourselves.

View Product

FREE EXECUTIVE SUMMARY: The Inside-Out Digital Leader: Digitally transforming your organization from within

front cover of The Inside-Out DW LeaderPrice: Free
Transforming yourself as a leader is the starting point for digitally transforming your organization. In this research we set out the skills, mindset and approach it takes to lead in the digital workplace as well as lead the digital workplace itself, with examples from inspiring leaders and self-assessments to track your progress.

View Product

FREE REPORT EXCERPT: Office 365: What digital workplace teams need to know

Front cover of Office 365 reportPrice: Free
Office 365 is Microsoft’s fastest growing commercial product ever. Recent DWG research found that 48% of organizations are already using it and an additional 15% planned to in the next year. This report provides digital workplace teams with insight into the business drivers, challenges and opportunities.

View Product

FREE EXECUTIVE SUMMARY: Is your organization ready for the digital workplace?

Front cover of is your organization ready for the DWPrice: Free
This research investigates what “organizational readiness” really is, before further exploring what it looks like in practical terms; how to assess your organization’s readiness; and how to begin to close the gaps between where you are today and where you could be tomorrow.

View Product

FREE EXECUTIVE SUMMARY: The personalized intranet

front cover of The personalized intranetPrice: Free
Fundamentally, personalization and customization for the intranet are about creating a user experience tailored to the person using that platform. This report explores these techniques in detail, along with their benefits, and the success factors for implementing an effective approach.

View Product

FREE EXECUTIVE SUMMARY: Documenting intranet management practices

front cover of Documenting intranet management practices small versionPrice: Free
DWG benchmarking looks for evidence of intranet and digital workplace management practices being formalized and documented. This report is aimed to help managers understand best practices and approaches as they research, define and formalize their own intranet management practices.

View Product

FREE EXECUTIVE SUMMARY: The changing role of Internal Communications

front cover of the changing role of IC small versionPrice: Free
In order to thrive within such a highly challenging business environment, Internal Communications of the future must change the way it contributes to business. This report explores the evolution of IC, new opportunities, as well as the expanded skill set that ICs need.

View Product

FREE EXECUTIVE SUMMARY: Digital Workplace Governance

Digital Workplace GovernancePrice: Free
What does it take to put governance in place across the digital workplace? This research explores the advantages and challenges as well as the key elements of digital workplace governance including both the functional and people aspects, with case studies from six pioneering organizations.

View Product

FREE REPORT EXCERPT: Digital Workplace Roadmaps

digital-workplace-roadmapsPrice: Free
This research takes a deep dive into best practices around digital workplace roadmaps: what they are and how should they be used? Drawing on case studies from six pioneering organizations the research explores the key steps and approaches to consider when creating a roadmap, as well as a high-level checklist.

View Product

FREE REPORT EXCERPT: Evidence-based Intranet Success

DWG Evidence based Intranet SuccessPrice: Free
DWG’s research report Evidence-based Intranet Success: Best practices revealed by benchmarking data analysis is a ground-breaking deep dive and analysis of years of unique data gained from DWG benchmarking.

View Product

FREE EXECUTIVE SUMMARY: Understanding the relationship between organizational culture and the digital workplace

front cover of Understanding the relationship between organizational culture and the dw small versionPrice: Free
This research note focuses on the elements of culture that intranet and digital workplace professionals need to consider as part of their wider programme. It examines 13 specific cultural values and their impact on the digital workplace.

View Product

FREE REPORT EXCERPT: A Holistic Approach to Intranet Search

DWG-intranet-search-holistic-approach-executive-summary-105x150Price: Free
Intranet search is perceived as poor by users and an intractable problem by intranet managers. To achieve great intranet or enterprise search, you need to manage: the search index, user experience, intranet architecture, content, the habits of content publishers.

View Product

FREE EXECUTIVE SUMMARY: Change Management for the Intranet

DWG-change-management-for-the-intranet-executive-summary-105x150Price: Free
For teams launching new intranets, social platforms, or digital workplace initiatives, change management is a given. This report gathers together some of the best change management practices that have proven successful.

View Product

FREE EXECUTIVE SUMMARY: Digital Communication Channels

Digital communication channel matrix cover - executive summaryPrice: Free
Internal communications professionals have more digital channels than ever, including mobile, activity feeds, and user-generated content. This report looks at the options available and introduces a channel selection toolset to maximize business impact.

View Product

FREE EXECUTIVE SUMMARY: Becoming a Digital Workplace Leader

Becoming a digital workplace leader - Executive SummaryPrice: Free
Awareness is growing of the need to address the fragmented employee experience of digital tools. This represents an exciting, if challenging, opportunity for those in intranet and related professions to step up and lead in the digital world of work.

View Product

FREE REPORT EXCERPT: Measuring Internal Communications

Measuring Internal Communications- Executive SummaryPrice: Free
Digital communications and channels leave digital trails of use and, as a result, communications are becoming seemingly more measurable. This provides an unprecedented opportunity for Internal Communications to prove their value.

View Product

FREE EXECUTIVE SUMMARY: Successful Social Intranets

Successful Social Intranets - Executive SummaryPrice: Free
Lack of strategy, spotty adoption, and the absence of a strong business case are key barriers to successfully deploying social intranets. This report offers guidance on both building a social intranet business case and addressing the challenges of adoption.

View Product

FREE EXECUTIVE SUMMARY: Success with Enterprise Mobile

dwg-success-with-enterprise-mobile-cover-150-105Price: Free
Enterprise mobility is a game-changer for organizations, but up to now the focus has generally been on the benefits it brings to workers when they are “on the go”, telecommuting or wanting to use their personal device to access corporate systems.

View Product

FREE EXECUTIVE SUMMARY: Intranet Employee Directories

intranet-employee-directories-cover-150Price: Free
The employee directory is the classic example “the killer app”. But data for which the employee directory was once the best source is being surfaced in many other places. Skills, experience and knowledge are ending up as part of the enterprise social network.

View Product

FREE EXECUTIVE SUMMARY: User-Centred Intranet Architecture

User-Centred Information Architecture - coverPrice: Free
In this paper we set out the steps to developing an intranet information architecture (IA) using user-centred design (UCD) techniques, starting with why it is so hard to build an intuitive IA, and key success factors.

View Product


SharePoint 2013Price: Free
Analyzes the strengths and shortcomings of SharePoint 2013 as an intranet, a portal, a collaboration platform, a mechanism for storing and disseminating documents, and as a means of connecting employees through profiles and social media.

View Product

FREE EXECUTIVE SUMMARY: Digital Workplace User Experience

 Digital Workplace User Experience CoverPrice: Free
Poor user experience in the digital workplace is a source of daily frustration for many employees. The good news is that it’s not too late to tackle this issue.

View Product

FREE EXECUTIVE SUMMARY: Art of Collaboration

Art of Collaboration report coverPrice: Free
Even with the plethora of tools available and the ease of implementation, successful collaboration is not a given. This report examines ways in which teams responsible for intranets can improve the success of online collaboration.

View Product

FREE SUMMARY: Social Intranets in Action

Social Intranets in Action coverPrice: Free
The aim of this paper is to generate ideas and inspiration for intranet teams that can be applied to their own social intranet projects. Characteristics and good practices are highlighted, but at the core are real-life examples of social intranets in action.

View Product

FREE SUMMARY: Managing Risk in the Digital Workplace

Managing Risk in the Digital Workplace CoverPrice: Free
The digital workplace presents opportunities to communicate, collaborate and share information more quickly and freely, both internally and with business partners. But with these opportunities come potential risks – learn how to manage them.

View Product

FREE EXECUTIVE SUMMARY: Managing Intranet Content

Managing Intranet Content CoverPrice: Free
This report looks at the practices involved in effectively managing intranet content, addressing content strategy, publishing models, managing the publishing community, quality of content, managing the different types of content and also the content lifecycle.

View Product

FREE REPORT EXCERPT: Strategy & Governance

Digital Workplace Strategy & Governance - coverPrice: Free
Drawing on DWG’s ‘Strategy & Governance’ benchmarking model and a specially-commissioned survey of intranet managers, and in-depth case studies it highlights relevant examples of good practice in intranet strategy, governance and senior sponsorship.

View Product


Price: Free
This report examines how passion can be best harnessed it to improve an intranet, based on in-depth interviews with intranet practitioners from AEP, IKEA, PG&E, SCANA and Verizon.

View Product


Measuring intranets report - DWGPrice: Free
This member-only research report considers what should be measured across the intranet estate, and which metrics are useful and important for intranet managers.

View Product


search coverPrice: Free
Covers the current state of search management and the trends that are making search more critical than ever, and sets out the key roles and responsibilities of the search team.

View Product


Price: Free
This report provides the basis for IT departments and intranet managers to appreciate the benefits and challenges of implementing an intranet suite.

View Product

FREE EXECUTIVE SUMMARY: The Sharepoint 2010 Intranet

Price: Free
A research report providing invaluable guidance to intranet managers needing to understand what’s changed in SharePoint 2010, how to approach the upgrade decision, the importance of governance, critical success factors for implementation and more. This report features over 30 pages of carefully research information, advice and resources. View Product

FREE EXECUTIVE SUMMARY: The Inclusive Intranet

Price: Free
With workforces becoming increasingly fragmented and mobile, intranet managers face the challenge of providing a service that reaches all employees. This report identifies the groups typically marginalized from intranet access, then highlights the benefits realized by organizations that are successfully extending the reach of the intranet to these user groups. View Product

FREE EXECUTIVE SUMMARY: Social Media Implementation

Price: Free
Enterprise social media adoption is becoming increasingly widespread, with some major research indicating that as many as one in two organizations now have some form of social application on their intranet.This report aims to help organizations that have yet to introduce social media on their intranets as well as those who have taken some initial steps down this road. View Product


Price: Free
This research investigates the concept of moving a company’s disparate intranets into one. It looks at the key considerations and challenges, and the importance of aligning with business objectives. Featured herein are in-depth case studies from Johnson & Johnson, Houses of Parliament and Océ. View Product

FREE EXECUTIVE SUMMARY: New Directions in Usability

Price: Free
Intranets are at the centre of a profound shift in work, business and communication activities. As organizations become more digitized and dispersed, the effectiveness and efficiency with which users interact with their online work environments has an increasing impact on corporate performance. View Product

Free Reports

FREE REPORT: Digital workplace overload. How to reduce employee technostress

Digital workplace overload front coverPrice: Free
The digital workplace brings us unprecedented knowledge, power and connectivity but it also comes with a proliferation of information and tools. In this report we explore the context and concept of digital workplace overload, highlighting key research as well as delving into the psychology. We draw out key actions for digital workplace teams to reduce overload. View Product

FREE REPORT: Decade of Courage Manifesto

Decade of Courage front coverPrice: Free
In this manifesto, DWG outlines its 12 action points for essential workplace transformation, inspired and enabled by the new ways of thinking unleashed and empowered by the COVID-19 crisis that can enable organizations, leaders and individuals collectively to make the most of the Decade of Courage.

View Product

FREE REPORT: Remote Working 2020: Distributed working in times of disruption

Remote Working 2020 front coverPrice: Free
This report produced for Avanade by DWG is intended to bring direction, good practices and confidence to the many organizations across the world trying rapidly to embed remote working for the 2020s in these times of disruption.

View Product

FREE REPORT: Nature of Work: Designing at the interface of the physical and digital workplace

Nature of Work front coverPrice: Free
This thought leadership report explores the interface of the physical and digital workplace through a much bigger concept that DWG is planting: the Nature of Work and the evolution towards a more natural workplace.

View Product

FREE REPORT: The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams

The Intelligent DW Assistant front coverPrice: Free
This briefing paper will bring you up to speed on the rapidly developing trend of Intelligent Digital Workplace Assistants, covering the main elements and key terms you need to know, as well as the business drivers and next steps to consider as you help your organization weigh up their benefits.

View Product

FREE REPORT: Digital Workplace 2030: Preparing now for the digital worlds of work to come

Digital Workplace 2030 front coverPrice: Free
Digital Workplace 2030 is an exploration of the future unfolding of the digital worlds of work. This report sets out a framework for thinking about the digital workplace in 2030 and includes ideas on how practitioners can challenge their thinking and strategies in the present.

View Product

FREE REPORT: Digital workplace integration: Key approaches to drive benefits

Digital Workplace Integration front coverPrice: Free
A central tenet of the digital workplace journey for most organizations is to deliver a more integrated environment for employees. This report takes a closer look at what digital workplace integration means, how it delivers value and key approaches for success.

View Product

FREE REPORT: How mature is your digital workplace?

How mature is your digital workplace coverPrice: Free
How mature is your digital workplace? This research explores the contribution that evaluating and benchmarking the maturity of an organization’s digital workplace can make to understanding, and therefore advancing, the digital workplace.

View Product

FREE CHECKLIST: Setting up a Digital Workplace

Setting-up-a-Digital-Workplace-Checklist-Cover-150x105Price: Free
This checklist draws from extensive research and case studies to provide a list of targeted activities that will help you involve the right stakeholders, identify useful goals, set proper standards and and lay out a path forward.

View Product

FREE REPORT: Digital Workplace Business Case

Digital Workplace Business Case - coverPrice: Free
How should the essential question from the CFO (“So we need to spend X – but what’s the return on investment?”) be answered? This briefing paper summarizes the known and proven hard financial benefits that flow from investing in the digital workplace.

View Product

FREE REPORT: Digital Workplace Fundamentals

Digital Workplace Fundamental - coverPrice: Free
This free report provides a blueprint for launching a successful digital workplace initiative anchored on two key prerequisites, namely scope (what is included) and approach (how it is delivered).

View product

FREE REPORT: From Intranet to Digital Workplace

From Intranet to Digital WorkplacePrice: Free
Introduces a model for a digital workplace strategy and discusses how intranet teams can broaden their planning approach to incorporate this wider perspective. Gauge where you are now and think strategically about future directions.

View product

FREE REPORT: 12 Ways to Use Your Intranet to Cut Costs

Price: Free
In an era of corporate belt-tightening, intranets can play a pivotal role in helping organizations cut costs. Most obviously, they streamline communication and the provision of information, and provide access to selfservice tools that make processes more efficient.

View product

FREE REPORT: Delivering Intranet Value

Price: Free
In the wake of a global recession, and in a financial climate of great austerity, intranets are continuing to find themselves in the firing line. The smartest intranet managers are responding by finding new ways to deliver value.

View product

FREE REPORT: Usability of Third-party Applications Checklist

Usability of third-party applications checklistPrice: Free
As part of its research programme, DWG has investigated the usability of third-party applications, including detailed case studies.

View product

Are you ready for the digital workplace?
Learn and explore the new digital world of work.
Your information will never be shared with any third party.
Are you ready to connect with DWG?
Learn and explore the new digital world of work.
Your information will never be shared with any third party.
I hereby acknowledge that the Digital Workplace 24 Video Library is designated for my professional use alone and may not be shared with any other parties, in whole or in part, without express written permission from the Digital Workplace Group.