20/20 foresight: Envisioning the future workplace
Anticipating how technological and societal trends will shape the future of work is one of the thornier challenges of corporate leadership. Reluctant to miss out on game-changing progress, decision-makers are at the same time wary of placing big bets on emerging – and potentially overhyped – innovation.1 There is a case for treading carefully. As…
Blog Artificial intelligence and automation Future of work
The AI-first CEO: a new leadership archetype for a new age
Dear Diary, Here is today’s ponderable: is an AI-first CEO a new leadership archetype for a new age? The emergence of artificial intelligence (AI) as a critical driver of business strategy is giving rise to a new breed of leaders: the AI-first CEOs. These leaders understand that AI is not just a technology but a…
Blog Artificial intelligence and automation Leadership
DWG Vantage Point: AI readiness – A strategic imperative
Welcome to the second instalment of our DWG Vantage Point series, in which I provide a perspective on my observations as DWG’s Chief Growth Officer. In the last Vantage Point post, I covered the importance of governance and the key role it plays in establishing high-performing digital workplaces. When done correctly, governance can help organizations…
Blog Artificial intelligence and automation Leadership
Seven ways digital workplace teams support the rollout of generative AI
Generative AI continues to be a major focus for digital workplace teams as organizations start to grapple with how best they can use AI to maximize productivity, improve processes and gain a competitive edge. In fact, in our annual digital workplace predictions for 2024, at least eight out of the ten predictions relate to generative…
Blog Artificial intelligence and automation Metrics & measurement Strategy & governance
DWG’s 2024 Research Programme helps members unlock digital workplace potential
In 2024, we’ll be helping DWG member organizations ramp up their readiness for AI, evolve the digital workplace team, enhance their product management approach, develop expertise at tracking trends and future signals – and more. This year we’re excited to add six new original research papers to our existing library of more than 100 reports and…
Blog Artificial intelligence and automation Digital workplace Future of work Research reports
Avanade: How to be an AI-first CEO – with Pamela Maynard
The AI-first CEO has arrived – an exciting and transformational change in modern leadership. But what is an AI-first CEO? And what does AI leadership look like in practice? To answer this, Pamela Maynard, Chief Executive Officer of Avanade, joins DWG’s Founder and Chief Creative Officer, Paul Miller, for the latest episode of Rewilding Work…
Blog Artificial intelligence and automation Future of work Leadership
DWG’s 2024 predictions for the digital workplace
There are a few DWG seasons that I just love: when we announce our award winners, when we publish our annual research programme topics, when we roll out our events calendar and when we gather for our in-person member meetings (spring and fall). Another seasonal favourite is unveiling our industry predictions. Why? Well, that’s because…
Blog Artificial intelligence and automation Content management Digital employee experience Leadership Metrics & measurement Microsoft 365 Search & findability
AI in the workplace: understanding the potential of the next-gen digital workplace
Over the past few months, DWG has published several resources related to AI in the workplace. In this article, we’ve rounded up 5 points to help you start to understand the potential of the next-gen digital workplace, along with links for further reading (DWG members can find all these resources (and more) on the member…
Blog Artificial intelligence and automation
Why you can’t manage knowledge – and what to do instead
By Ilana Botha Workers are drowning in information. The sheer volume of content created in an average workplace is staggering. In 2021, 2.5 quintillion bytes of data were created every day. Workers struggle to identify the knowledge and information they need for their jobs – spending nearly four hours a day searching. The effort is…
Blog Artificial intelligence and automation Content management Digital employee experience Knowledge Management Search & findability
Pace yourself for the inevitable AI chat rollercoaster
In a nutshell: despite their rapid initial popularity, AI chat tools like ChatGPT that use LLMs (large language models) will follow the same hype cycle and adoption curve of any new technology. Read on to balance the hype with a bit of technology wisdom and a touch of humour. True technology adoption moves surprisingly slowly …
Blog Artificial intelligence and automation
Keeping up with Microsoft Viva: Why 2023 will be the year that Viva enters the digital workplace
Microsoft Viva, the employee engagement platform that Microsoft launched in early 2021, continues to attract a great deal of interest from digital workplace teams, intranet professionals, HR functions and internal communicators. Yet, up to now, it is perhaps still not that well known to end users as a platform they use every day. However, in…
Blog Artificial intelligence and automation Collaboration Digital workplace Intranets Research reports
DWG’s 2023 predictions for the digital workplace
by Nancy Goebel It’s hard to believe it’s that time of year again! It’s November and that means Digital Workplace Group is abuzz with planning for the year ahead – our 2023 research, our year-end member survey, our calendar of events… and it also means it’s time to announce our 2023 predictions for the digital…
Blog Accessibility Artificial intelligence and automation Change management and adoption Digital employee experience Employee experience HR Metrics & measurement