Winner of Modern Intranet of the Year 2021 – DBS Bank

23 December 2021 by

DWG is pleased to announce that the 2021 winner of Modern Intranet of the Year is DBS Bank, as revealed by DWG Managing Director of Member Services, Nancy Goebel, in a special episode of Digital Workplace Live on December 7. 

Now in their fifth year, the awards are produced by DWG and celebrate organizations and practitioners that have excelled in creating well-executed, high-performing digital workplace environments. 

In 2021, we’ve added a new category which has been introduced alongside our Digital Workplace of the Year Award to appreciate the outstanding, well-managed intranets at the heart of digital workplaces. The new Modern Intranet of the Year category recognizes the modern intranets that make employees’ working days more convenient and manageable by connecting them to information, tasks and people. These are personalized and available anywhere they’re needed, offering an amazing user experience. 

And, for anyone who thinks the intranet is dead, we want them to know just what a vibrant category this has proved to be! Following the deliberations of our panel of independent judges, it was DBS Bank that rose to the top to take the overall Modern Intranet of the Year 2021 award, rewarding their work in creating a smart, mobile-enabled intranet with a ‘human touch’ that is also built to deliver a sustainable and scalable experience for the future.  

Commenting on the award in the Digital Workplace Live special awards episode, Nancy Goebel said: “As previous winners of the Digital Workplace of the Year in 2020, it’s been great to see the extent to which the DBS team understand and cherish the modern intranet that acts as a digital front door to their wider ecosystem.” 

Implementing the future now

Under the dynamic leadership of 2021 Digital Workplace Leader of the Year, Linda Lee, the DBS team are focused on continuous experimentation and iteration of the intranet, with concepts such as ‘startup culture’ and ‘minimal viable experience’ baked in to how they work. Acknowledging that different employees work and connect in different ways, the intranet experience is enabled through multiple front doors, including: the OneBot virtual assistant, which allows tasks and queries to be fulfilled via a conversational interface; DBS Search, which offers enterprise search capabilities across content and data; and OneMobile, which enables secure access to the intranet from a mobile device.  

In all of this impressive work, the team have a clear view of an exceptional employee experience (Make work joyful), powering an exceptional customer experience (Make banking joyful). They seek to bring a ‘human touch’ to the tools through elements that help foster culture and connection in a hybrid environment, such as F3W (a future of work forum), an iHealth app (wellness resources) and Life@DBS (social network). 

DBS intranet homepage screenshot

Employee led, evidence based

The focus on the employee experience is underpinned by an array of activities to ensure that the intranet is an employee-led platform. These include an application rating store for digital workplace products, with the team putting in place improvement plans for any product that doesn’t score 4 out of 5. In addition, the Kiasu-Committee (K-Comm) gives employees the opportunity to raise process issues for streamlining, while the Employee Journey Council (EJC) works to identify pain points and opportunities to improve the experience. Ratings and feedback via these and other mechanisms are used to drive the roadmap for the intranet with a range of metrics drawn on to assess impact. Employee voice is combined with strategic priorities to drive an ambitious vision underpinned by a strong and enduring governance model. 

Creating a sustainable experience

The judges loved the way the team behind the intranet have included a sustainability focus in their impact assessment. A focus on “less is more” and reducing digital wastage underpin an approach that has positive environmental impacts. As one judge commented: “Creating a sustainable experience stands out in their strategy. As we continue to connect back to how climate change impact is such an important discussion today, how DBS has operationalized it into their strategy gives them a high rating!” 

As well as impressive impact statistics related to employee satisfaction, productivity and financial measures, the DBS team also connect their work on the intranet to broader environmental goals, for example, savings on Coemissions through more efficient communications, replacing physical namecards with digital versions, reducing data consumption via OneBot, and removing ‘digital waste’ on the intranet. 

Linda Lee, Head of Future of Work at DBS Bank, commented on what it means for the DBS team to win the award: “Receiving this award has definitely increased the team’s morale – everyone on the team has been celebrating! It is an affirmation of the great things we can achieve when we work together. Our team, in partnership with our many stakeholders, worked very hard over countless weekends and unearthly hours to deliver the new intranet and its many improvements to our employees. The efforts are definitely paying off with our intranet being recognized both internally and externally, and this has motivated us to excel even further to defend our titles moving forward. Nothing looks or feels better than being ‘best in class’ for multiple consecutive years.”

The Digital Workplace of the Year Awards, produced by DWG, celebrate those organizations and practitioners who have excelled at creating well-executed, high-performing digital workplace environments. 

The awards provide the perfect opportunity for you and your organization to share your digital workplace achievements with peers and to gain global, industry recognition! 

In 2022, perhaps your organization will be a winner? Look out on our website for entries opening January 2022. 

Read these blogs to help you enter: 

Categorised in: Digital Workplace of the Year Awards

Elizabeth Marsh

Director of Research

Elizabeth Marsh is DWG’s Director of Research and author of its latest report ‘Digital workplace overload: How to reduce employee technostress’ (available free on our website). She’s worked as a practitioner, researcher and consultant in the digital workplace field for over 20 years and is a strong advocate for digital literacy and digital wellbeing at work. Elizabeth is currently doing a PhD at the University of Nottingham focusing on employee technostress and the potential of mindfulness to help reduce it. She also co-authored – with Paul Miller – the book ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’.

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