Winner of Digital Workplace of the Year 2020 – DBS Bank

October 28, 2020 Updated: July 11, 2022 by

In the final hour of DWG24 Live, DWG CEO Paul Miller revealed that the winner of Digital Workplace of the Year 2020 is DBS Bank. This followed a 24-hour build-up, during which a number of other entrants to the Awards had been acknowledged with special awards.

The Awards are produced by DWG and celebrate organizations and practitioners that have excelled this year in creating well-executed, high-performing digital workplace environments.

Now in their fourth year, the 2020 Awards attracted an impressive and diverse set of entries from around the world and across different sectors. It was DBS Bank that really stood out from the rest for our judges this year, with high scores right across the criteria, but most especially for user engagement and impressive features. With a strategy that aims to “make work joyful”, this certainly was a unique and eye-catching programme of work – but one that is also founded on well-established governance and a clear rationale.

Presenting the award live on air, Paul commented: “Very many congratulations to Linda and the whole team at DBS for such a comprehensive entry as well as the fantastic aim of making work joyful.”

Integrated user feedback at all stages

The judges are always keen to see user engagement throughout the whole lifecycle of the digital workplace – and they certainly found what they were looking for in the DBS Bank entry! A “4D Framework” helps to ensure that employees are involved at each stage as the team works to discover needs and pain-points, define problems, develop prototypes in an agile manner, and deliver solutions into production. All work is grounded in a set of personas and focuses on developing continuous feedback loops in order to learn together with the employees what works best.

Impressive features that make work easier

The DBS Bank digital workplace has plenty of features that have the “wow” factor and make a real difference to the daily lives of the bank’s workforce. As one judge commented: “Features focus on employee productivity from anywhere they are located and the ability for employees to ideate and contribute to their continuous improvement.”

The OneBot virtual assistant helps staff with admin tasks, drawing on the DBS Knowledge Centre to answer employee questions relating to policies and processes. The IdeaVault enables the organization to crowdsource ideas from employees and has seen over 65 campaigns launched since 2015 with participation from around 80% of the employee base. The DBS digital workplace also helps to foster connections across markets through active Yammer communities, including 50 volunteer groups, and an iThankYou site that has enabled employees to send more than 750,000 messages and rewards to peers.

Making and measuring impact

The judging panel always hope to learn about more than just clicks and hits to understand impact. They were blown away by the impact made by DBS digital workplace, with an impressive Net Promoter Score of +88 for digital tools.

The team have also measured impact in terms of employee satisfaction levels, hitting 90% over the last five consecutive months – “successful efforts that are clearly having a measurable impact on the business’s bottom line”, as one of the judges noted.

Linda Lee, Executive Director, DBS Transformation Group, commented on winning the award:

“DBS is honoured to receive the Digital Workplace of the Year Award 2020. This affirms our multi-year effort to digitally transform our employees’ workplace experience, with the real dividends showing amid Covid-19 this year, as we kept our employees engaged and connected even with most of us working remotely or from home. As we continue to redefine the future of work in the next normal, DBS is committed to pushing the frontier of what’s possible to enhance our digital workplace and enable our employees to achieve their fullest potential.”

The Digital Workplace of the Year Awards, produced by DWG, celebrate those organizations and practitioners who have excelled at creating well-executed, high-performing digital workplace environments.

The Awards provide the perfect opportunity for you and your organization to share your digital workplace achievements with peers and to gain global, industry recognition!

In 2021, perhaps your organization will be a winner? Look out on our website for entries opening early 2021.


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Categorised in: Digital Workplace of the Year Awards

Elizabeth Marsh

Director of Research

Elizabeth Marsh is DWG’s Director of Research and author of its latest report ‘Digital workplace overload: How to reduce employee technostress’ (available free on our website). She’s worked as a practitioner, researcher and consultant in the digital workplace field for over 20 years and is a strong advocate for digital literacy and digital wellbeing at work. Elizabeth is currently doing a PhD at the University of Nottingham focusing on employee technostress and the potential of mindfulness to help reduce it. She also co-authored – with Paul Miller – the book ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’.

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