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Digital Workplace Group (DWG) is delighted to announce the topics for its upcoming member research programme for 2018.

For more than 12 years, DWG’s expert research programme has been trusted by DWG members to deliver focused insights across both intranet and digital workplace good practice. In fact, in our latest survey, 83% of members said that access to research and case studies is one of the best things about DWG membership! The selection of topics is guided by a combination of DWG’s unique insight into the industry, together with member priorities for the year ahead.

The range of topics this year spans digital workplace practices from developing a strategic approach and delivering impactful collaboration, to getting to grips with AI and making the most of Office 365. Together, these comprise some core areas of intranet and digital workplace practice, building on the current library of 70+ reports.

From time to time, DWG also makes a report available publicly for free download.

Here are the seven topics we’ll be covering in the coming year:

1. Collaborating in the digital workplace: how to have and to measure impact

In previous reports, we have explored best practice approaches to defining and implementing collaboration in the digital workplace. In this new research project we will go a step further, focusing in on how digital workplace teams can ensure that these efforts have impact – and how to measure and communicate that impact. The report will illustrate the guidance with some powerful examples of how organizations are already doing this successfully.

Related research:

2. Taking a strategic approach to the digital workplace: teams, structures, methods

DWG’s digital workplace management reports – covering topics such as roadmaps, governance, UX and more – combine to form a playbook for digital workplace and intranet teams wanting to fast-track the programme. This year we’ll be adding to this robust collection with new insight into how to take a strategic approach across the various elements of the programme, including the make-up of the team, the wider structures involved, and methods for developing and implementing the strategy.

Related research:

3. Office 365: a detailed look at the wider suite

Following on from our popular report “Office 365: What digital workplace teams need to know”, we’ll be taking a deeper dive into Office 365 to help digital workplace teams gain greater understanding of the wider suite. Through detailed examples from organizations utilizing the suite extensively, the report will explore opportunities, approaches and potential pitfalls of tools such as Planner, OneNote, Flow, Dynamics, Powerapps, PowerBI, Delve and Graph.

Related research:

4. Digital literacy in the workplace: how to raise the organization’s digital IQ

The digital skills of the workforce are a key contributor to the success – or otherwise – of digital workplace programmes and initiatives. In this report we will explore why digital literacy matters as well as the range of key digital capabilities employees need, from basic technical skills through to using tools to collaborate and innovate, plus adopting new mindsets towards workplace technology. It will also highlight key approaches to improving the organization’s digital IQ.

Related research:

5. Successful intranet migrations: strategies, approaches, tactics

This highly practical report will help guide teams through the common challenge of executing a successful migration to a new platform. It will explore best practices relating to, for example, defining scope, preparing for migration, ownership and accountability, communication, governance, roadmap/planning, forming the team, etc.

Related research:

6. The intelligent DW assistant: what teams need to know now about artificial intelligence

With a surge of interest in this area, DWG will be following its research into the future of the digital workplace (coming very soon!) with a dedicated report exploring the notion of the intelligent digital workplace assistant. Our research team will take a bold, yet practical, look at what’s next for artificial intelligence, highlighting tools and techniques that digital workplace practitioners need to be aware of and act on.

Related research:

7. Digital workplace trends, themes and statistics: insights from DWG research and benchmarking

Drawing together data and insights from across DWG’s research surveys and benchmarking data, this publicly available report will highlight current trends and themes in the digital workplace industry. Through robust analysis and interpretation, it will provide practitioners with well-grounded insights to help inform their thinking, engage stakeholders, and help guide plans.

Related research:

As always, the DWG team is incredibly excited to see the launch of the new programme. DWG’s Managing Director of Member Services and Strategic Partnerships, Nancy Goebel, says:  

“DWG’s member research programme delivers actionable insights, robust good practice examples and a vantage view of the digital workplace landscape. This combination uniquely positions DWG members to accelerate learning, make confident decisions and build robust plans to drive the performance of their digital workplace programmes.”

Also commenting on the programme, DWG’s Director of Research, Elizabeth Marsh, says:

“In 2018 we already have a robust and broad-ranging research library, which we know empowers digital workplace teams to develop well thought-out plans, have informed and persuasive conversations with stakeholders, and ensure that their efforts follow best practice approaches. The new programme will build on existing strengths, such as strategy and collaboration, as well as extending it into new areas, such as AI and digital literacy. I’m excited to see all these topics mapped out and delivered to members to provide them with new insights and inspiration throughout the year ahead.”

To join organizations like 3M, Adobe, BT, The Coca-Cola Company, IKEA, Scottish Government and Verizon, who are already benefiting from DWG research, contact Nancy Goebel, Managing Director, Member Services and Strategic Partnerships to learn more.

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About the author

Elizabeth Marsh - DWG's Director of ResearchElizabeth Marsh leads the Digital Workplace Group’s member research and events. She is passionate about connecting members to peers or resources and exploring new research opportunities.

Elizabeth is co-author, with Paul Miller, of the new book “The Digital Renaissance of Work—Delivering digital workplaces fit for the future”.

Prior to joining DWG, Elizabeth held intranet management roles at T-Mobile and Reuters, with broad-ranging responsibilities including community management, internal communications and research.

When not busy in the digital workplace, Elizabeth is a keen writer and musician, playing flute in an amateur orchestra and performing with various local groups.

Connect with Elizabeth on Twitter at @digitalsanity or on Google +.

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