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How mature is your digital workplace?

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Setting up a Digital Workplace Checklist - CoverDWG’s new research report “How mature is your digital workplace? What leading organizations discover from the DWG Digital Workplace Maturity Benchmark” looks at the contribution that evaluating and benchmarking the maturity of an organization’s digital workplace can make to understanding, and therefore advancing the digital workplace.

The digital workplace matters. How employees experience the digital environment of work which they use to do their jobs is critical. The digital workplace can impact productivity, engagement, risk, costs, efficiency, learning and even customer service. It can influence the bottom line and be a source of competitive advantage. The digital workplace is an asset that has strategic importance for organizations and this will only increase in the future.

The digital workplace is a concept and term that has been building momentum over the past five years and is now firmly in the mainstream. This is now underlined by its use by the likes of Gartner and Microsoft. More importantly it is being used within organizations who have either established, or are in the process of establishing, a digital workplace strategy or initiative. It has also been adopted by teams that need a more holistic, broad term that encompasses the intranet, which is increasingly acting as the starting point to multiple applications across the digital ecosystem.

In reality, most organizations are only at the very start of thinking and acting holistically about their digital workplace. For example, a survey of Digital Workplace Group (DWG) members at the end of 2015 established that less than a quarter had a formal digital workplace programme or function in place. Meanwhile, defining a digital workplace strategy, roadmap or service components was the most commonly mentioned strategic objective amongst DWG members.

Moving forward with the digital workplace agenda within any organization is not necessarily straightforward. There may be a lack of consensus among stakeholders about how to proceed, as well as no objective or independent data about the organization’s digital workplace. This report focuses on how DWG’s Digital Workplace Maturity Benchmark (DWMB) is helping organisations get the data and insight to advance their digital workplace programmes.


October, 2016


Free. Please refer to the DWG Research Terms & Conditions of Usage before download.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.

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