Prediction 7. Decision intelligence moves onto the digital workplace governance agenda

For two decades, the digital workplace has helped employees find information, share updates and coordinate tasks. Its next consequential shift will be to improve the quality and pace of organizational decision-making through AI-supported decision intelligence.

Enterprise-sensing capabilities will bring together operational evidence and employee signals with relevant customer and external intelligence. Strategic value will depend on connecting these insights with trusted knowledge and relevant expertise.

Organizations will continue to assert that humans remain in control. In practice, that principle will become difficult to sustain when employees lack the time, expertise or incentive to challenge machine-generated recommendations.

Consequently, organizations need to recognize the governance responsibilities arising from decision intelligence becoming a digital workplace capability – but may fail to do so until it’s too late.