Prediction 3. Organizational memory emerges as a strategic asset



As AI becomes more capable, the quality of the knowledge available to it is ever more important.

Organizations are beginning to recognize that institutional memory is not simply a by-product of work but rather an asset requiring active stewardship.

In 2027, organizational memory will become a more explicit strategic priority. Leaders will need to preserve institutional knowledge deliberately as workforce mobility increases and specialist expertise becomes harder to retain.

As a result, the digital workplace will need to move beyond delivering AI-generated answers to preserving the context, precedent and lessons learned that make sound human judgement possible.

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Nancy Goebel

CEO

Nancy Goebel took over as DWG’s CEO at the start of 2023. Since joining DWG in 2007, Nancy has held various roles, most recently as Managing Director, Member Services, with responsibility for global expansion

2027 Predictions

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