Prediction 1. The work experience overtakes the employee experience



For more than a decade, employee experience has been a defining organizational priority. Yet, employees often assess their everyday experience based predominantly on just one aspect – how easy it is to get work done.

In 2027, leading organizations will increasingly focus on the quality of work itself, judging workplace effectiveness on whether work moves smoothly, decisions happen at the right pace and people can collaborate productively with AI.

The most successful organizations will recognize that improving the experience of work is one of the most powerful ways to improve the employee experience itself.

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Nancy Goebel

CEO

Nancy Goebel took over as DWG’s CEO at the start of 2023. Since joining DWG in 2007, Nancy has held various roles, most recently as Managing Director, Member Services, with responsibility for global expansion

2027 Predictions

  • DWG's 2027 Predictions
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  • Super-prediction.
  • How did the 2026 predictions fare?