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Thanks for visiting the Digital Workplace Group (DWG) website. You'll see this post may refer to the "Intranet Benchmarking Forum (IBF)," the "Digital Workplace Forum (DWF)" or "IBF Live." But that doesn't match our website name!

In a nutshell, we merged IBF and DWF into one service and changed our name to "Digital Workplace Group." The new name represents the broader set of services we've grown to offer, beyond an original focus on just intranets. We also changed the name of our monthly webinar from "IBF Live" to "Digital Workplace Live."

Although we've relabelled things, we're proud of our decade+ history and have left this page intact. Enjoy your time on our site and please contact us with any questions or comments.

Traditional intranets are evolving to include the entire online working environment: intranet, email, messaging, video, collaboration and applications. In our view, this notion of the digital workplace most accurately reflects an employee’s experience of work, at a time when tools are often shared between intranet, web and desktop, and the ties between the physical office and the place where work actually happens are steadily dissolving.

New research from the Digital Workplace Group sets out a flexible maturity model which recognises that digital workplaces can mature along different dimensions, namely:

  • Communication and information
  • Community and collaboration
  • Services
  • Structure

The model goes on to define the levels of maturity along each dimension, and finally sets out some ‘capability patterns’ – a series of typical templates.

Drawing on DWG’s extensive experience of evaluating intranets and portals, the Digital Workplace Maturity Model (DWMM) is a tool to help those responsible for managing the online working environment to understand where they are now in terms of the overall user experience and think strategically about future directions. By using the model, these teams will also gain insights into their organisation’s current strengths and weaknesses, with the focus on the entire “digital workplace” rather than specific elements within it.

“Intranets have lasted quite a while and may well continue in some shape or form into the future. However we at IBF believe that the traditional intranet, no matter what its power and functionality, is now part of what we call the Digital Workplace.”
Paul Miller, IBF CEO and Founder

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