‘What tool when?’ – helping employees to navigate the digital workplace and optimize their use of tools

March 21, 2024 by

The workplace is evolving rapidly, with an array of tools and platforms designed to streamline communication and collaboration. From email to enterprise social networks, from Microsoft Teams to Slack, the options seem endless. However, with this abundance of choices comes confusion and frustration for many employees. The question often arises: which tool is best suited for the task at hand?

Imagine you’re tasked with brainstorming ideas for an upcoming project. Should you turn to Miro, nexBoard, or perhaps another whiteboarding tool? Or maybe you need to seek out a colleague’s expertise. But where do you look – Delve, the intranet, or an HR platform? The list goes on and on, leaving many feeling overwhelmed and unsure.

This is where digital workplace and communications teams come into play, providing clear guidance to help end-users navigate the complexity of this digital ecosystem, enabling them to easily select the right tool for each job. Productivity and efficiency can then increase as a result, while also fostering better adoption and utilization of these tools.

In DWG’s report, What tool when? Helping users make the most of digital workplace tools, we tackle the common challenge of employees feeling confused and frustrated about which digital tools to use for various tasks. You’ll learn how digital workplace teams can support users in maximizing the potential of available apps and tools based on their specific needs.

Report cover entitled: What tool when? Helping users make the most of digital workplace tools

The report offers digital workplace teams a blueprint to follow to obtain:

  • Strategic clarity: Gain a clear understanding of the digital workplace landscape.
  • Governance and ownership: Establish appropriate models for digital tools within your organization.
  • Digital dexterity support: Provide resources and easily consumable learning content.
  • Tool catalogues and guides: Access tool catalogues or finder examples to help employees identify the tools they need.

Our report goes beyond theory, providing practical guidance and case studies that showcase best practices in action including visuals and step-by-step decision trees, with real-world examples from organizations like UNHCR, Richemont, Vattenfall, The Coca-Cola Company and HAVI.

Are you ready to simplify and empower your digital workplace? Download the excerpt now and take the first step towards helping employees unlock the full potential of your organization’s digital ecosystem.

Authored by Nicole Carter, an excerpt of this research report is available now for free download.

Get access to the full report and 100+ other best practice digital workplace reports

DWG members have access to this full report, which forms part of DWG’s best practice Research Library of 100+ reports covering key areas such as strategy and governance, personalization, user experience and change management for intranets and digital workplaces.

Find out what else is in the library and new research that’s coming up. Contact us to learn how to gain access to this library via DWG Membership.

Report cover image of the report entitled: What tool when? Helping users make the most of digital workplace tools

What tool when?
Helping users make the most of digital workplace tools

Download the free report excerpt >

Categorised in: Collaboration, Internal communications, Social, Strategy & governance

Nicole Carter

Leading on consultancy projects focusing on intranet governance and strategy for DWG, Nicole Carter is a freelance consultant, researcher and editor specializing in intranets and digital workplaces, employee adoption of new corporate systems, smart working and business change. She has a track record of delivering user-focused intranets and systems which make it easier for people to do their jobs. After leading on the successful delivery of the new Scottish Fire and Rescue Service’s intranet, she helped the Scottish Government rationalize its 50,000 pages of verbose content into something useful. This new digital workplace core led to supporting the business and cultural change behind the rollout of a case management system to over 14,000 employees. With a background in smart working, project management, business change, stakeholder engagement and product design, Nicole enjoys the challenge of helping people to actually do something rather than just talk about it.

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