Leading on consultancy projects focusing on intranet governance and strategy for DWG, Nicole Carter is a freelance consultant, researcher and editor specializing in intranets and digital workplaces, employee adoption of new corporate systems, smart working and business change. She has a track record of delivering user-focused intranets and systems which make it easier for people to do their jobs. After leading on the successful delivery of the new Scottish Fire and Rescue Service’s intranet, she helped the Scottish Government rationalize its 50,000 pages of verbose content into something useful. This new digital workplace core led to supporting the business and cultural change behind the rollout of a case management system to over 14,000 employees. With a background in smart working, project management, business change, stakeholder engagement and product design, Nicole enjoys the challenge of helping people to actually do something rather than just talk about it.