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Fluid, agile, radical – that’s Dutch bank ING
ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology. Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’, who is in charge of the ongoing development of the platform.
Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.
Who is Paul Miller?
Paul Miller is CEO and Founder of the Digital Workplace Group. His latest book, ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’ (co-authored with Elizabeth Marsh), was shortlisted for the CMI Management Book of the Year 2016 Award. Paul’s previous book, ‘The Digital Workplace: How technology is liberating work’, helped to popularize and explain the term “digital workplace”. Paul has given many inspirational talks on the digital future of work, for audiences at Microsoft, IKEA, Google, Accenture, Harvard Business Review, Cisco, European Commission, Adobe and Oxford University.
He was ranked one of the world’s Top 50 Social Employee Advocacy Leaders in 2015 and was a Judge and Mentor for the Duke of York’s Inspiring Digital Enterprise Awards. Paul hosted the pioneering internet radio show Digital Workplace Live for five years and is Executive Producer of the 24-hour global digital experience Digital Workplace 24.
Prior to founding DWG, Paul was Founder and CEO of communications company The Empowerment Group; Publisher and Editor of social and digital innovation magazine “Wave”; and, in pre-internet days, co-founder of the Ideas Café salon. He now lives in the Cotswolds in the UK.
Follow Paul on Twitter @paulmillersays
A travel guide for your social collaboration road trip
Geert Nijs has almost finished writing his book “A travel guide for your social collaboration road trip”, which is an ingenious alternative to the traditional user guide or training manual.
Recorded in person at a DWG Member Meeting in Amsterdam, Paul Miller talks to Geert and Syngenta’s Nicki Allitt about this new approach and the power of storytelling. The trio discuss bringing stories to life; digital conversations; how actions speak louder than words; and why more organizations aren’t telling their stories.
Creating unified employee experiences at BNY Mellon
With a background in online collaboration, communicative technologies and working out loud (WoL), Mike Fraietta was tasked with running BNY Mellon’s new intranet programme and encouraging its 50k+ employees to better connect to their tasks, to each other and to content. He talks to Paul Miller about the unusual approach to user migration; the challenges and triumphs of the programme; and the highs and lows of WoL.
Accelerating adoption in your digital workplace
Adoption is critical to digital workplace initiatives if they are to thrive and deliver on their objectives. The discussion centres around DWG’s recent report “Digital workplace adoption strategies: Proven approaches to bring users on board” and includes the key findings from the report as well as real-world examples from practitioners at Scottish Government and PANDORA.