How London’s Heathrow Airport is preparing for digital take-off

April 11, 2018
Heathrow Airport podcast banner

76,000 people work at HEATHROW airport employed by around 300 different companies.  60% of these people do not have a desk or a laptop, With that, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. The objective is to digitally connect all staff to enable them to focus better on their day-to-day jobs, while also improving the overall efficiency of the organization.

Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.

From the extensive research phase, which saw Neil working with the Operations team down on the runway, to the adoption strategy, which embeds the digital workplace via a mentoring scheme and gamification, Neil reminds us that making a difference on the ground is key to the success of such projects.

Listen to Episode 25 – How London’s Heathrow Airport is preparing for digital take-off

Subscribe to Digital Workplace Impact

The Digital Workplace Impact podcast explores the ideas, practices and people impacting the new digital worlds of work. For each episode Paul Miller, the Founder and CEO of Digital Workplace Group, meets interesting and inspiring people who are pushing digital boundaries.

We’re busy producing more episodes of Digital Workplace Impact. Make sure you never miss future shows by subscribing. You can do this via iTunes as well as through Stitcher Radio and SoundCloud.

Catch up with all Digital Workplace Impact podcasts by visiting our archive. And if you’ve enjoyed the show why not give us a rating, provide some feedback or let us know what themes you’d like us to cover on future episodes via the comments box below. Happy listening!

Take the next step

Access DWG’s 70+
research reports

front cover of the changing role of IC small version


Apply for DWG membership»

Digital Workplace of the Year 2018 Awards – call for entries now open!

IC Report cover
Start your entry today»

Categorised in: Uncategorized

Don't journey alone

Why choose DWG?

Learn more about DWG and our history, and the benefits of working with us.

Read More
Your digital journey starts here

Book a free one-to-one consultation to discuss the current status of your digital workplace. Each consultation is followed up with a bundle of useful resources to help get you started.

Book your consultation