How London’s Heathrow Airport is preparing for digital take-off
76,000 people work at HEATHROW airport employed by around 300 different companies. 60% of these people do not have a desk or a laptop, With that, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. The objective is to digitally connect all staff to enable them to focus better on their day-to-day jobs, while also improving the overall efficiency of the organization.
Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.
From the extensive research phase, which saw Neil working with the Operations team down on the runway, to the adoption strategy, which embeds the digital workplace via a mentoring scheme and gamification, Neil reminds us that making a difference on the ground is key to the success of such projects.
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