“This is a digital runway for our staff so that they can feel engaged and part of the Heathrow brand. No other organization will offer that – it’s a purely Heathrow branded digital experience that we want to give our staff.”
– Neil Barnett, Heathrow Airport
With 76,000 staff, 60% of which have no desk or laptop, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. The objective is to digitally connect all staff to enable them to focus better on their day-to-day jobs, while also improving the overall efficiency of the organization.
Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.
From the extensive research phase, which saw Neil working with the Operations team down on the runway, to the adoption strategy, which embeds the digital workplace via a mentoring scheme and gamification, Neil reminds us that making a difference on the ground is key to the success of such projects.