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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 25

How London’s Heathrow Airport is preparing for digital take-off

How London’s Heathrow Airport is preparing for digital take-off

“This is a digital runway for our staff so that they can feel engaged and part of the Heathrow brand. No other organization will offer that – it’s a purely Heathrow branded digital experience that we want to give our staff.”

– Neil Barnett, Heathrow Airport

With 76,000 staff, 60% of which have no desk or laptop, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. The objective is to digitally connect all staff to enable them to focus better on their day-to-day jobs, while also improving the overall efficiency of the organization.

Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.

From the extensive research phase, which saw Neil working with the Operations team down on the runway, to the adoption strategy, which embeds the digital workplace via a mentoring scheme and gamification, Neil reminds us that making a difference on the ground is key to the success of such projects.

Show notes, links and resources for this episode:
Heathrow Airport: Facts and figures
Race the plane


Featuring


Neil Barnett, Senior Digital Communications Manager, Heathrow Airport

Neil Barnett, Senior Digital Communications Manager, Heathrow Airport

Neil is responsible for digital channel engagement and digital workplace adoption at Heathrow Airport. As far back as 2009 he led the financial services sector into social media with one of the first corporate Twitter accounts and, in 2013, he launched the digital side of the Royal Mail IPO to shareholders and customers.

Neil started his career working on the very first Logica digital graphics computer called “Flair” (developed by the BBC), creating animation sequences for TV and film. He then moved into financial services tacking 3D computer graphics into Skandia Life Assurance Group plc for engagement events with business partners. At Royal Sun Alliance (now RSA) Neil successfully introduced a variety of new internal communication channels including “Navigator”, a quarterly intranet, print and video magazine programme for worldwide distribution to 55,000 staff.

Neil was a founder member of the Intranet Benchmarking Forum (now DWG) and is a fellow member of the Institute of Internal Communications (IoIC). He has been a Judge for the IVCA annual awards for three years running and has recently won several awards for best use of digital for employee engagement.

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