Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Digital Workplace Impact Archives

How NASA explores digital space in the 21st century
Episode 17

How NASA explores digital space in the 21st century

Since its inception in 1958, NASA has accumulated a wealth of data and information as part of its spectacular research programme. One of its most significant challenges is how to turn this data and information into actionable knowledge. As Chief Knowledge Architect, our guest, David Meza grapples with this challenge every day.

Hear David’s thoughts on what it’s like to work at NASA; our (sometimes unhealthy) dependency on technology; and how the digital workplace has influenced team dynamics (and the demise of the ego!).

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Season 1: Some of the best bits
Episode 16

Season 1: Some of the best bits

As we close out our first season of Digital Workplace Impact, we’ve taken the opportunity in this episode to revisit some of the highlights. And what a season it was! We covered everything from the highs ignited by passionate people all the way down to the lows of the darker side of digital.

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Driving for digital workplace success – with Williams Formula 1
Episode 15

Driving for digital workplace success – with Williams Formula 1

Williams F1 is three years into a five-year digital and IT transformation programme. Graeme Hackland, CIO, talks to Paul Miller about how the digital workplace is helping the team to reach its shared goal: continually improving the performance of their F1 cars. He shares their journey to date, the challenges facing Williams and how the digital workplace has helped them to move forward.

Follow the conversation as Graeme reveals insights into his team’s work and explains why Williams is more like other businesses than you might at first think – they just operate at a slightly faster pace!

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How Vodafone won a Digital Workplace of the Year award
Episode 14

How Vodafone won a Digital Workplace of the Year award

As runner-up in the Digital Workplace of the Year 2017 Awards, Vodafone has come a long way since embarking on its digital journey in 2008.

Sharon Doherty and Robert Leeson explain how the company has joined forces across the board to provide “a total experience for its employees”; expand on some of the initiatives that most impressed the judges; and discuss what they believe has been key to Vodafone’s success.

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Facebook, Oxfam and ‘digital leapfrogging’
Episode 13

Facebook, Oxfam and ‘digital leapfrogging’

Today, it is easier than ever to connect digitally with others around the world. Within the workplace, for those who sit in front of a computer, this is a straightforward task. However, how can the millions of employees who don’t sit at desks connect digitally with the rest of the organization?

Workplace by Facebook launched with a mission to connect the previously unconnected. VP, Julien Codorniou, explains how its new platform has been able to successfully connect factory workers, holiday reps and baristas with the wider business.

Oxfam America’s Neal McCarthy speaks from the user perspective to tell us how they are using Workplace by Facebook to transform the way they share information, and how these learnings are being used to help Oxfam reach the very people it’s trying to help.

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How to measure a digital workplace
Episode 12

How to measure a digital workplace

The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task.

In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.

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Can Knowledge Management save the world?
Episode 11

Can Knowledge Management save the world?

Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.

To demystify the terminology, Paul Miller talks to KPMG’s Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.

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Brian Solis peers into the digital darkness – and sees (the) light
Episode 10

Brian Solis peers into the digital darkness – and sees (the) light

As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late.

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Fusing the digital and physical workplaces
Episode 9

Fusing the digital and physical workplaces

When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.

They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.

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Real-world usability in the modern digital workplace
Episode 8

Real-world usability in the modern digital workplace

This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.

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Digitally transforming two of the world’s oldest banks
Episode 7

Digitally transforming two of the world’s oldest banks

Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.

Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.

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How passionate people create the best digital workplaces
Episode 6

How passionate people create the best digital workplaces

Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience?

Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.

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My new boss is a robot
Episode 5

My new boss is a robot

In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot?

Dan O’Hara, SVP Digital Workplace at Avanade, became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.

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Is it really noisy working out loud?
Episode 4

Is it really noisy working out loud?

The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles – working out loud (or WoL as it’s often shortened to). To debunk the myths and help us get to grips with the practice of working out loud, we’re joined by two pioneering female leaders in the tech space – Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training, and Kelly O’Conor, Service Manager for Digital Workplace at Bank of New York (BNY) Mellon.

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Can governments cope with digital citizens?
Episode 3

Can governments cope with digital citizens?

Our relationship with the state has always been complex. So what will the impact of the new digital frontier be for governments? Like an exemplar digital citizen, your host Paul Miller brings up your concerns with Sarah Gold (design director at IF) and Tom Cheesewright (applied futurist at Book of the Future). Join us on the campaign trail towards hyperlocal parliaments, a true sharing economy and the surprising immediacy of the future.

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We work together, so why not live together?
Episode 2

We work together, so why not live together?

The industrial revolution decreed that where you work and where you live were separate but Peter Fabor, founder of innovative co-working space Surf Office, has turned this on its head with co-working spaces where you work and sleep and live together. Paul Miller is joined by guests Peter Fabor and Phil Mennie (global social media risk and governance leader at the large consulting and accounting firm PwC). Find out how Peter and Phil see our relationship with our work (and our homes) evolving.

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Bringing your whole self to work
Episode 1

Bringing your whole self to work

Your work isn’t boring – and your workplace doesn’t need to feel like 1984. In this episode we explore a fascinating new approach to employment that places your individuality at the centre; a world where you can bring yourself (warts and all) to work every day. Host Paul Miller attempts to bring his whole self (which includes his old typewriter) to an inspiring conversation with Jessica Hunt (digital learning lead at Adobe), and Ephraim Julius Freed (internal communications manager at Riot Games).

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