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Digital Workplace Impact - all episodes
This is what caught Paul Miller’s attention in 2019
As 2019 draws to a close, Paul looks back and reflects on the 14 Digital Workplace Impact episodes launched this year – and pauses for thought on what 2020 has in store.
This year, our podcasts have charted successful digital workplace transformations and signposted positive collaborations with AI, we looked to the education sector for inspiration and marvelled at the adoption by the mobile frontline.
How – and why – to launch a corporate podcast
A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices.
Walmart – Inside (probably) the world’s biggest intranet
With 1.5 million employees, Walmart has one of the largest intranets in the world. In addition, it is clever enough to distinguish between whether an employee is logging in within their working hours or “off the clock”. Tune in and learn about the thinking behind this impressive intranet, the content strategy, and keeping up with the speed of culture.
Driving Stagecoach to the mobile frontline
Stagecoach is one of the largest bus operators in the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.
How EY engages the most connected young workers
With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience.
Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods talk to Paul Miller to explain how EY is engaging the most connected young workers, through innovative product design, tailored search experiences and an unexpected chatbot!
How to write a digital workplace strategy – inspired by the IMF
The International Monetary Fund (IMF) is embarking on a radical project to replace existing technology with a new digital workplace to improve productivity, collaboration and knowledge management.
Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch!
Why American Express is in a class of its own
In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future.
How a new ‘decentralized web’ will change the world of work
There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb.
Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like.
Inside Adobe and GE: Natural worlds of work
As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view?
Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design, prototyping, AI and machine learning, and whether these are ushering in the digital-age’s “organization as a living system”.
Marc Bramoullé, Ubisoft: Digital Workplace Leader of the Year
Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team.
What universities can teach digital workplace people
University of Leicester is leading the way with its “Digital Campus”. More than just the university’s web presence, Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, explain what the “Digital Campus” is and share some remarkable examples of how technology is being used across the university to enhance learning and teaching, facilitate research and improve efficiency in management and administration.
Chatbots: Why small is beautiful, with Douglas Pamplin
Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.
Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.
How Nationwide’s intranet went from caterpillar to butterfly
Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly.
Human + Machine – with Accenture’s visionary leader Paul Daugherty
In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book.
How Philips put power back into its intranet
Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets.
But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successful search functionality.
Fluid, agile, radical – that’s Dutch bank ING
ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology. Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’, who is in charge of the ongoing development of the platform.
Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.
A travel guide for your social collaboration road trip
Geert Nijs has almost finished writing his book “A travel guide for your social collaboration road trip”, which is an ingenious alternative to the traditional user guide or training manual.
Recorded in person at a DWG Member Meeting in Amsterdam, Paul Miller talks to Geert and Syngenta’s Nicki Allitt about this new approach and the power of storytelling. The trio discuss bringing stories to life; digital conversations; how actions speak louder than words; and why more organizations aren’t telling their stories.
Creating unified employee experiences at BNY Mellon
With a background in online collaboration, communicative technologies and working out loud (WoL), Mike Fraietta was tasked with running BNY Mellon’s new intranet programme and encouraging its 50k+ employees to better connect to their tasks, to each other and to content. He talks to Paul Miller about the unusual approach to user migration; the challenges and triumphs of the programme; and the highs and lows of WoL.
Accelerating adoption in your digital workplace
Adoption is critical to digital workplace initiatives if they are to thrive and deliver on their objectives. The discussion centres around DWG’s recent report “Digital workplace adoption strategies: Proven approaches to bring users on board” and includes the key findings from the report as well as real-world examples from practitioners at Scottish Government and PANDORA.
How digital is your nation?
Our guests in this (slightly unusual) episode of Digital Workplace Impact, are both involved in innovative, global initiatives that challenge the current way of thinking. These two young, ambitious leaders offer their perspective on digital government – outlining the current situation, how governments will need to evolve and asking whether the nation state will even exist in 100 years. And, of course, we ask what all this will mean for the digital worlds of work. We also take a glimpse inside their respective organizations and learn more about the difference these inspiring initiatives are making.
How ‘ethical’ is your digital workplace?
Today’s digital technology has the power to influence our behaviour on a global scale, for better and for worse. And with financial rewards often disrupted by the need for other workplace values, such as flexibility, it’s in an employer’s best interest to ensure its digital workplace is ticking all the right ethical boxes. But what does an “ethical” digital workplace look like?
Join us as we discuss who’s got it right and who’s got it wrong, trust, user centricity and striking a balance.
Why experience is the heartbeat of a modern digital workplace
Employee experience has become an increasingly hot topic over the last few years, fuelling many internal projects. Recorded live at Digital Workplace Experience in June, Paul Miller probes our guests on what employee experience means, how it compares to customer experience and the importance of strong leadership.
Inside track on the ‘Digital Workplace of the Year Awards’ 2018
In this episode of Digital Workplace Impact, Paul Miller catches up with the winners of the Digital Workplace of the Year Awards 2018. Tune in and hear from Aaron Kim from Royal Bank of Canada, Liberty Mutual’s Troy Campano and Cisco’s Alan McGinty, as they tell us what it’s like to be recognized in these awards, what makes for a winning digital workplace, their lessons learned along the way and their focus for the future.
Work has left the office – the relentless rise of remote working
There’s no denying that remote working is on the rise. Despite the plethora of benefits that come with it, in this podcast, we ask Dion Hinchcliffe and Rita Zonius: how well-equipped are leaders for “network leadership”; what options will there be for those who choose not to work remotely; and are we really able to keep up with and make the most of the technology and tools in this space?
Follow the conversation as they discuss the need for social interaction, disseminating culture, acclimatizing to change and minimizing employee disengagement.
How technology is ‘renovating’ the Home of Cricket
Loved and played the world over, cricket has reinvented itself to appeal to new audiences. Off the pitch, the England and Wales Cricket Board (ECB) is reinventing the way its cricket clubs operate – transitioning them from legacy, paper-based processes to the digital workplace.
From WiFi to biometric analysis, Damian Smith explains how technology is not only enabling cricket clubs to run more effectively, but is helping them to fulfil strategic objectives, enrich the experience for match-goers and inspire the next generation of cricket lovers.
Digital Workplace 2030: Preparing now for the digital worlds of work to come
Looking 12 years ahead, how do you envisage the digital workplace will be? This forward-thinking discussion is framed by the four dimensions outlined in DWG’s brand new research report “Digital Workplace 2030: Preparing now for the digital worlds of work to come”. Wells Fargo’s Pete Fields, Adobe’s Toni Vanwinkle and Omar Divina from HyperScience share their experiences and opinions on “space”, “capability”, “intelligence” and “beauty”.
How London’s Heathrow Airport is preparing for digital take-off
With 76,000 staff, 60% of which have no desk or laptop, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.
How to put ‘Digital Scotland’ on the map
Scottish Government is blazing a digital trail. It’s improving its internal digital workplace; digitizing its frontline services; and boosting its economy.
Paul Miller talks to Ken Goodlad about how Scottish Government is dispelling the myth that the public sector are digital laggards. From the mentoring scheme “Digital Friends” to setting up global firsts such as CivTech, Ken tells us how they have been able to make such a success of their digital programme and why being leaders in digital innovation doesn’t necessarily mean being digital experts.
What 7-year-olds need to learn now to thrive in an AI world of work
When the topic of AI and the future of work arises, the picture painted is often a bleak one. But Calum Chace and Angus Knowles-Cutler have a much more optimistic outlook on the future. Paul Miller asks them both: What should children be learning today to equip themselves to work alongside machines?
This enlightening and refreshingly positive conversation also covers how we can all prepare for the future; how different societies will adapt and which will prosper; and asks would a life without having to work really be so bad?
What makes Kansas City (and many other cities) so smart?
Smart cities are popping up all over the world – tackling various issues: cutting crime; reducing traffic congestion; relieving pollution levels. And while the initiatives may vary, every smart city has the same goal – to improve the lives of its citizens.
The smart city at the centre of our podcast is Kansas City and we talk to Bob Bennett, Chief Innovation Officer of Kansas City, and Gordon Feller, founder of the highly influential smart city program Meeting of the Minds, both of whom are tasked with harnessing the power of data and technology for the greater good.
Follow the discussion as we explore the definition of a smart city; what it means to live in one; how they are changing the way we work; and what we can expect from them in the future.
Your workplace is watching you!
Paul Miller speaks to Gregg Carman, Executive VP of Global Commercial Operations at Humanyze about how they are helping their clients to replace performance reviews and employee surveys with “people analytics” to make their organizations more productive and profitable, along with improving the experience for employees. Your workplace is watching you but with the objective of creating a more engaging and satisfying place in which to work.
Follow the conversation as Paul and Gregg discuss AI and the science behind the analytics; how Humanyze’s thinking has developed over time; and the ever-sensitive subject of respecting employee privacy.
How the World Bank digitally empowers the young in developing nations
This episode of Digital Workplace Impact takes us on a tour of the globe and explores how technology is enabling developing nations to kickstart their economies and inspire their younger generations. Paul Miller speaks with Samia Melhem, Global Digital Development Lead at the World Bank’s Transport and ICT Practice.
With a dramatic rise in entrepreneurial spirit among the young, as well as the speed of response that comes with social media, governments need to digitally modernize from within to inspire and cater for the needs of their fledgling citizens. Paul and Samia discuss what is needed to drive these projects forward to a successful completion; how the word is spreading; and why ICT (information communication technology) has been key to the breakthrough in so many developing countries.
How and why physical workplaces change the way we work
The first Digital Workplace Impact podcast of 2018, hosted by Paul Miller, investigates wellbeing (a very topical subject for January!) with Sally Augustin and Christine Kohlert.
Wellbeing in the workplace has benefited from a sea-change in recent years, with organizations taking it more seriously and working harder to retain employees. Tune in to hear the trio discuss the impact of wellbeing on employee output; how digital workplaces can have an adverse effect on our wellbeing; balancing company and local cultures; and napping at work!
Paul Miller’s digital workplace predictions for 2018
In this special episode of Digital Workplace Impact, instead of being the interviewer, Paul Miller, CEO of DWG, is the interviewee. Paul talks us through his 10 digital workplace predictions for 2018, with the objective of helping digital workplace teams to anticipate industry trends along with their implications.
Now in his fifth year of predictions (and with a strong track record), tune in to find out what Paul believes the digital workplace has in store for us!
How NASA explores digital space in the 21st century
Since its inception in 1958, NASA has accumulated a wealth of data and information as part of its spectacular research programme. One of its most significant challenges is how to turn this data and information into actionable knowledge. As Chief Knowledge Architect, our guest, David Meza grapples with this challenge every day.
Hear David’s thoughts on what it’s like to work at NASA; our (sometimes unhealthy) dependency on technology; and how the digital workplace has influenced team dynamics (and the demise of the ego!).
Season 1: Some of the best bits
As we close out our first season of Digital Workplace Impact, we’ve taken the opportunity in this episode to revisit some of the highlights. And what a season it was! We covered everything from the highs ignited by passionate people all the way down to the lows of the darker side of digital.
Driving for digital workplace success – with Williams Formula 1
Williams F1 is three years into a five-year digital and IT transformation programme. Graeme Hackland, CIO, talks to Paul Miller about how the digital workplace is helping the team to reach its shared goal: continually improving the performance of their F1 cars. He shares their journey to date, the challenges facing Williams and how the digital workplace has helped them to move forward.
Follow the conversation as Graeme reveals insights into his team’s work and explains why Williams is more like other businesses than you might at first think – they just operate at a slightly faster pace!
How Vodafone won a Digital Workplace of the Year award
As runner-up in the Digital Workplace of the Year 2017 Awards, Vodafone has come a long way since embarking on its digital journey in 2008.
Sharon Doherty and Robert Leeson explain how the company has joined forces across the board to provide “a total experience for its employees”; expand on some of the initiatives that most impressed the judges; and discuss what they believe has been key to Vodafone’s success.
Facebook, Oxfam and ‘digital leapfrogging’
Today, it is easier than ever to connect digitally with others around the world. Within the workplace, for those who sit in front of a computer, this is a straightforward task. However, how can the millions of employees who don’t sit at desks connect digitally with the rest of the organization?
Workplace by Facebook launched with a mission to connect the previously unconnected. VP, Julien Codorniou, explains how its new platform has been able to successfully connect factory workers, holiday reps and baristas with the wider business.
Oxfam America’s Neal McCarthy speaks from the user perspective to tell us how they are using Workplace by Facebook to transform the way they share information, and how these learnings are being used to help Oxfam reach the very people it’s trying to help.
How to measure a digital workplace
The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task.
In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.
Can Knowledge Management save the world?
Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.
To demystify the terminology, Paul Miller talks to Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.
Brian Solis peers into the digital darkness – and sees (the) light
As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late.
Fusing the digital and physical workplaces
When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.
They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.
Real-world usability in the modern digital workplace
This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.
Digitally transforming two of the world’s oldest banks
Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.
Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.
How passionate people create the best digital workplaces
Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience?
Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.
My new boss is a robot
In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot?
Dan O’Hara became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.
Is it really noisy working out loud?
The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles – working out loud (or WoL as it’s often shortened to). To debunk the myths and help us get to grips with the practice of working out loud, we’re joined by two pioneering female leaders in the tech space – Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training, and Kelly O’Conor, Service Manager for Digital Workplace at Bank of New York (BNY) Mellon.
Can governments cope with digital citizens?
Our relationship with the state has always been complex. So what will the impact of the new digital frontier be for governments? Like an exemplar digital citizen, your host Paul Miller brings up your concerns with Sarah Gold (design director at IF) and Tom Cheesewright (applied futurist at Book of the Future). Join us on the campaign trail towards hyperlocal parliaments, a true sharing economy and the surprising immediacy of the future.
We work together, so why not live together?
The industrial revolution decreed that where you work and where you live were separate but Peter Fabor, founder of innovative co-working space Surf Office, has turned this on its head with co-working spaces where you work and sleep and live together. Paul Miller is joined by guests Peter Fabor and Phil Mennie (global social media risk and governance leader at the large consulting and accounting firm PwC). Find out how Peter and Phil see our relationship with our work (and our homes) evolving.
Bringing your whole self to work
Your work isn’t boring – and your workplace doesn’t need to feel like 1984. In this episode we explore a fascinating new approach to employment that places your individuality at the centre; a world where you can bring yourself (warts and all) to work every day. Host Paul Miller attempts to bring his whole self (which includes his old typewriter) to an inspiring conversation with Jessica Hunt (digital learning lead at Adobe), and Ephraim Julius Freed (internal communications manager at Riot Games).