Category winners in the Digital Workplace of the Year Awards 2019

September 11, 2019 Updated: November 2, 2022 by

In our Digital Workplace of the Year Awards 2019, well-deserved accolades went to the winner American Express and the runner-up Barclays Plc. The judges were seriously impressed by the quality of the entries and the fierceness of the competition – in fact, so impressed that they decided to call out some other organizations with some additional category awards to acknowledge achievements in a number of specific areas.

The Awards are produced by DWG in partnership with SMG/CMSWire, and celebrate organizations and practitioners who have excelled this year in creating well-executed, high-performing digital workplace environments. So, in no particular order, here are the judges’ additional awards for the 2019 Digital Workplace of the Year Awards:

Stagecoach for Enabling the Frontline

The judges were impressed with Stagecoach’s laser focus on enabling the frontline and improving the way the business operates. They’ve delivered real benefit to drivers and engineers with their Blink app including two-way communication, incident reporting, rotas, holiday requests, chat and more.

As one judge commented: “The impact of the app is clear and impressive, indicating that sometimes simple(r) solutions are what is needed to improve employee engagement, experience and retention. I think in this case, the mobile app clearly brought in their frontline workers who previously did not feel that connection or recognition from the central office.”

You can hear what Stagecoach employees think of the app on You Tube.


Korn Ferry for Comprehensive Approach

Delivering a successful digital workplace means getting a lot of elements and practices right – a challenge for any organisation. The judges noted that Korn Ferry scored well on all the key areas we look at: strategy, business case, governance, features, user engagement, and benefits. For that reason they wanted to acknowledge the comprehensiveness of the approach they’re taking to delivering their intelligent workspace.

As the team said in their entry: “We didn’t just want another intranet.” And this intent was clear in their focus on making Fuse which maximises the use of Office 365 features and functionality.


Ferrero Group for Employee Focus

The judges always love to learn about a digital workplace story where the users are right at the centre and that was certainly the case for Ferrero Group. As one judge commented: “I love the principle of ’employee-centricism’. It seems as though that could serve as a valuable check point or proof point.”

The Ferrero team engaged employees at all stages of the design and delivery of their digital workplace, called Forward, including extensive user research and feedback. They have progressively rolled it out to workers in different countries and locations, extending it to people working at the frontline of the organization.


Domodedovo Moscow Airport for Knowledge Management

This entry wowed the judges with its mature and extensive knowledge management programme in the digital workplace. They’ve embedded an impressive set of social and KM tools into their online environment, for instance a knowledge base, communities, expert locator and more. They’ve also been very proactive in helping users adopt and make the most of them. As one of the judged commented: “A digital workplace facilitating modern social, collaborative knowledge management. Love it!”

You can learn more about Aura, the intranet at the heart of the Domodedovo’s knowledge management landscape on You Tube.


Sommet Education for Medium-size Organization

We typically get some big players vying for the Digital Workplace of the Year award and they can be hard to beat for smaller organisations. For that reasons the judges were unanimous in wanting to acknowledge the entry from Sommet Education in Switzerland for their good early work on the digital workplace journey in the form of their MyPlace intranet.

MyPlace offers a personalised experience with translated content, collaborative features and mobile access to a globally distributed workforce of just under 1,000.

In 2020, perhaps your organisation will be a winner? Look out on our website for entries opening early 2020.

Read these blogs to help you enter Why you Should Enter the Digital Workplace of the Year Awards  Four Things our Judges Loved and 7 Reasons to Enter.


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Categorised in: Digital Workplace of the Year Awards

Elizabeth Marsh

Director of Research

Elizabeth Marsh is DWG’s Director of Research and author of its latest report ‘Digital workplace overload: How to reduce employee technostress’ (available free on our website). She’s worked as a practitioner, researcher and consultant in the digital workplace field for over 20 years and is a strong advocate for digital literacy and digital wellbeing at work. Elizabeth is currently doing a PhD at the University of Nottingham focusing on employee technostress and the potential of mindfulness to help reduce it. She also co-authored – with Paul Miller – the book ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’.

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