During hour 14 of DW24, Bob Hackett from Weston Solutions shared a live tour of their redesigned portal. With a very small team of 2 core people managing the intranet, they recently won a Worldwide Intranet Challenge Award for user satisfaction. Hackett described how they used John Kotter’s 8 steps of change management to guide their redesign process.
Other special features on the Weston Solutions portal included an Employee Spotlight section that features 12 employees per week with “Ask Me About” and “About Me” descriptions for each employee. They also have a lot of Communities and activity streams. A “Kudos” section on the homepage allows just-in-time recognition. Any employee can give any other employee immediate kudos that tie in with their corporate values.