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Weston Solutions screenshots

During hour 14 of DW24, Bob Hackett from Weston Solutions shared a live tour of their redesigned portal. With a very small team of 2 core people managing the intranet, they recently won a Worldwide Intranet Challenge Award for user satisfaction.  Hackett described how they used John Kotter’s 8 steps of change management to guide their redesign process.

Kotter's 8 steps of change management

Other special features on the Weston Solutions portal included an Employee Spotlight section that features 12 employees per week with “Ask Me About” and “About Me” descriptions for each employee. They also have a lot of Communities and activity streams.  A “Kudos” section on the homepage allows just-in-time recognition.  Any employee can give any other employee immediate kudos that tie in with their corporate values.

Weston Solutions Kudos screen

About the author

Angela Pohl - Managing Director, DWG Member ForumAngela Pohl is the Managing Director of DWG’s Member Forum. She is passionate about continuously improving the member experience through excellent service, and exploring new ideas for developing the business.

Before joining DWG, she worked at Avery Dennison and Bristol Myers-Squibb in the areas of engineering, quality management, marketing and information management. She holds an MBA from the London Business School and loves exprimenting with the mobility an flexibility the digital workplace allows.

When not working, Angela enjoys being a mother, marathon training, helping at school, and planning and taking adventures with her family.

Connect with Angela on Twitter or on Google +.

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