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Intranet Search – A Holistic Approach

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A holistic approach to managing intranet search

Intranet Search report - DWGIntranet search is consistently perceived as poor by users and an intractable problem by intranet managers. This is because it is a complex problem: the search service is just a part of the “search system”.

To achieve great intranet or enterprise search, you need to consider topics including: the search index, user experience, intranet architecture, content, the habits and goals of content publishers.

Contents of this DWG research report:

All too often poor search is blamed on the technology or the content quality but the problem is much broader, often coming down to insufficient resourcing, or users and publishers not prioritizing findability at the point of content creation.

DWG "fishbone" diagram on "Making Search Work"

This DWG research report:

  • builds on advice from three well-established experts in the world of enterprise search
  • takes a holistic approach to the management of search
  • considers the wider “search system”
  • reviews techniques for search service management
  • explains processes that will ensure that users’ search terms find the things they are looking for
  • explores ways to ensure that publishers and users craft their content to enable greater findability
  • presents tactics for obtaining the right level of resourcing
  • describes how to measure search.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organisations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.

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