Empowering employees for the AI era: A guide to AI upskilling

23 April 2025

‘Empowering employees for the AI era: A guide to AI upskilling’ provides a comprehensive overview of the importance of AI literacy in the workforce. It introduces DWG’s Digital Workplace AI Literacy Model, which offers a structured framework for upskilling initiatives.

The paper outlines practical steps for developing tailored AI literacy programs, including listening to current attitudes, learning through tailored programs, launching initiatives, and legitimizing AI learning.

It highlights success stories from companies like Vodafone, AstraZeneca, and Moderna, demonstrating how AI literacy can enhance workforce adaptability, promote continuous learning, and support business growth in an AI-driven world.

The paper emphasizes that fostering AI literacy is not just about learning new tools; it’s about embracing change and shaping the future of work together. It also explores the broader context of digital and data literacy, showing how AI literacy fits into a holistic approach to upskilling.

The report includes practical insights and strategies for implementing AI literacy initiatives, addressing common challenges, and measuring success.

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An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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For general inquiries: nancy.goebel@digitalworkplacegroup.com or telephone +44 (0) 20 7374 8061.

About DWG research


The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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