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Usability of third-party applications checklist

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Contents of the FREE REPORT

Usability of third-party applications checklistAs part of it’s Research Programme, DWG has investigated the usability of third-party applications, including detailed case studies. The full report is available exclusively to DWG members, but we are making the procurement checklist available for free.

As vendors rarely offer detailed information and reports on usability, DWG has developed a checklist to enable intranet teams and procurement departments to assess usability when choosing new applications.

It is a heuristic checklist (in other words, it enables you to assess the application against a list of commonly accepted principles). As such, it does not require deep technical knowledge or investigation (although someone from the intranet team who is familiar with usability should work with procurement in applying it).

It helps you ask the right questions when talking to vendors. And because it can be difficult to get satisfactory answers during a product demonstration, the questions can also be used to structure visits you might make to organisations already using the application.

Cost: Free. Please refer to the DWG Research Terms & Conditions of Usage before download.

Need help? Email: or call + 44 (0) 20 7435 6606.

About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organisations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.

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