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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 8

Real-world usability in the modern digital workplace

Real-world usability in the modern digital workplace

“One of the first things you learn when you get into user experience design is that facilitating the needs of users isn’t just asking them what they want and then doing it. Some users can’t picture or imagine a better way.”

– Paul Boag, UX Designer

Usability in the workplace is no longer limited to user experience (UX) within a physical office. Because the boundaries within which we work have changed, usability now needs to extend to include the digital workplace and beyond. As expectations and work practices evolve, placing employees’ needs at the forefront becomes ever more important.

This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.

Show notes, links and resources for this episode:


Paul Boag

Paul Boag, User Experience Designer, Boagworks & Boagworld

Paul Boag is a user experience designer and expert in digital transformation. He helps not-for-profits and businesses use the web, social media and mobile to engage users, and has worked with over 30 universities, as well as larger charities and many sizeable businesses, to adapt to the changing needs of their digitally savvy audiences. Paul is a published author who has written five books on various aspects of UX design and speaks on UX and digital transformation around the world. He says: “The problem is the longer I work in digital the less I know for sure. I don’t have any magic answers. But I do have tried and tested processes and methods for success.”

Anil Kumar

Anil Kumar, Director IT – Employee Experience, Verizon

Anil oversees employee experience for 177,000 Verizon employees beyond office boundaries, by using technology as a catalyst. He is a multi-disciplined executive with advanced academic credentials coupled with 18+ years of leadership in a Global Fortune 15 company. Anil is often actively recruited to lead critical Process, Culture, Operations & Technology programmes in challenging political and organizational environments. He has delivered impact to the bottom line by combining strengths in strategic agility and line of sight and has excellent skills in portfolio and programme management.

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