“One of the first things you learn when you get into user experience design is that facilitating the needs of users isn’t just asking them what they want and then doing it. Some users can’t picture or imagine a better way.”
– Paul Boag, UX Designer
Usability in the workplace is no longer limited to user experience (UX) within a physical office. Because the boundaries within which we work have changed, usability now needs to extend to include the digital workplace and beyond. As expectations and work practices evolve, placing employees’ needs at the forefront becomes ever more important.
This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.
Show notes, links and resources for this episode: