“The digital transformation that we’re living through right now is exploding so fast and in so many areas that it’s difficult for people to understand all that is available.”
– Jean-Claude Monney, Microsoft Services
What is Knowledge Management, why does it matter and how big a difference can it make?
Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus.
It seems that, after some ups and downs for the field, KM is on the rise again – and this time it is having a major impact on organizations across many sectors. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.
To demystify the terminology, Paul Miller talks to leading practitioners, Giovanni Piazza and Microsoft’s Jean-Claude Monney, who between them define Knowledge Management in simple terms, outline its key components and talk about the resulting benefits.
As we delve into more detail, we hear about the necessity of retaining knowledge in context, how to harness the true potential of KM, as well as which industries are leading the way and reaping the rewards.
Show notes, links and resources for this episode:
To fight Zika, coordinating agencies must prioritize effective Knowledge Management