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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 11

Can Knowledge Management save the world?

Can Knowledge Management save the world?

“The digital transformation that we’re living through right now is exploding so fast and in so many areas that it’s difficult for people to understand all that is available.”

– Jean-Claude Monney, Microsoft Services

What is Knowledge Management, why does it matter and how big a difference can it make?

Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus.

It seems that, after some ups and downs for the field, KM is on the rise again – and this time it is having a major impact on organizations across many sectors. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.

To demystify the terminology, Paul Miller talks to leading practitioners, Giovanni Piazza and Microsoft’s Jean-Claude Monney, who between them define Knowledge Management in simple terms, outline its key components and talk about the resulting benefits.

As we delve into more detail, we hear about the necessity of retaining knowledge in context, how to harness the true potential of KM, as well as which industries are leading the way and reaping the rewards.

Show notes, links and resources for this episode:
To fight Zika, coordinating agencies must prioritize effective Knowledge Management


Giovanni Piazza

Giovanni Piazza has three decades of experience in the fields of Information Technology, Information Management and Knowledge Management, working for some of the best-known global companies (Johnson & Johnson), largest consultancies in the world (Andersen Consulting, Ernst & Young), and, at the time of recording, for KPMG, as Head of Global Information and Knowledge.

An acknowledged innovator and protagonist of the discipline, Giovanni’s focus has been on providing thought and action leadership to companies and organizations, primarily through the strategic planning, design and implementation of business processes, business solutions and technology enablement across geographies, nationalities, clients, providers and business partners in the fields of Collaboration and Knowledge, Digital Workplace and Innovation.

Jean-Claude Monney, Chief Knowledge Officer, Microsoft Services

Jean-Claude Monney is a Knowledge Management (KM) thought leader and practitioner with 20 years’ experience leading company-wide transformation and spearheading the development of several knowledge collaboration platforms. Currently, he is leading Microsoft and its global workforce through a groundbreaking digital workplace transformation with a single goal: “To programmatically embed Microsoft’s collective knowledge into every deliverable as the ultimate way to create value for customers, partners, employees and Microsoft.” Jean-Claude is considered one of the world’s leading experts in applying KM to drive innovation, productivity and competitiveness, and delivers keynote addresses at major KM industry and customer executive events worldwide, including for NASA, the World Bank and more than 100 Fortune 500 companies.

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