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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 36

Fluid, agile, radical – that’s Dutch bank ING

Fluid, agile, radical – that’s Dutch bank ING

“People should have more technology knowledge, a feeling for technology – I think the whole organization will benefit from that.”

– Joris Kok, ING

ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology.

Recorded in person at a DWG Member Meeting in Amsterdam (which was in fact hosted by ING, at their new headquarters), Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’. Joris is in charge of the ongoing development of the platform, coordinating the implementation of new tools and features, and ensuring that it continues to meet the needs of ING’s workforce.

Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.

Show notes, links and resources for this episode:
Paul Miller’s digital workplace predictions for 2019
Open Knowledge Exchange – January 17, 2019, register here


Joris Kok

Joris Kok, Product Owner at ING Group

Joris is Product Owner of ING’s global intranet. Serving more than 70,000 staff in over 40 countries, the ‘One Intranet’ application is one of the most daily used tools within this financial institution. As Product Owner, Joris is part of a multidisciplinary squad of developers, OPS engineers and customer journey experts. Half of the team is based in Pune, India.

The team’s ambition is to bring ING’s global intranet to the next level in 2019, transforming the application from a traditional intranet into a more mature and valuable digital workplace. This will use the latest (cloud) technologies and insights to enhance the employee journey and facilitate an efficient work space in the bank.

Before joining ING back in 2014, Joris worked for ABN AMRO Bank for 11 years. He then started to work as a freelance consultant and project manager, undertaking projects for TomTom, The Dutch Chamber of Commerce, Van Lanschot Bankiers, EarlyBridge, JustRed/Media and Paul Sebes Literary Agency. He has broad experience of the agile way of working and scrum teams in the domains of digital workplace, intranet, online video and mobile apps.

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