Research reports

DWG Annual Update 2020

How digital workplace teams can enhance the employee journey

We live in a time of unprecedented digital workplace “wealth”. The knowledge, connectivity and tools at our fingertips afford us new possibilities in how we work. And this year, we’ve seen just how essential this is in order to keep many people working, collaborating, productive and connected. Yet there’s another side to this story. We…

Real-time communications (RTC), such as instant messaging, video calling, tele/video conferencing and internet relay chat, have become central to how people communicate and work inside organizations. During the COVID-19 crisis, these tools have assumed even more importance. DWG’s new research report Communicating in real-time at work: The promise and the perils explores the ways organizations…

Is your workplace ready to adapt?
(full report)

The importance of innovation Innovation is a big-ticket item for organizations needing to deliver new services and products to customers, or those wanting to transform the way they operate by introducing new processes or doing things differently. Innovation tends to be something to which all organizations aspire; however, the commitment to innovation can vary dramatically…

In 2019, 88% of members told us that access to research and case studies is one of the best things about Digital Workplace Group (DWG) membership. So it’s with considerable excitement among the team that we announce the new programme for 2020! Why DWG members love research DWG is proud that its Research Programme is…

In new research from DWG, experienced practitioner Luke Mepham (Service Owner for Collaboration and Messaging at Aviva) considers the opportunities and challenges for organizations of using the extended suite of products offered by Office 365. Here he reflects on his own experiences with Office 365 and gives us a flavour of the topics he covers…

How in sync do your physical and digital workplaces feel? Is your physical environment – wherever that may be – optimized to support the digital tools you’re using? Does it feel like digital is being harnessed to better manage the physical? Is it smart? Does it feel natural for how you best work? Or does…

Office 365 is Microsoft’s fastest growing commercial product ever. It is positioned to respond to key trends in the digital workplace: remote work from anywhere, bring your own device (BYOD), shrinking IT budgets, cloud collaboration, and the “do more with less” mentality. The 2019 DWG Member Survey shows that Office 365 is set to dominate…

How to make the move

Have you been tasked with dealing with the content on an intranet that is tired, full of outdated pages and documents, and no longer fit for purpose? Has a new platform been procured, which is clean, fresh and full of the potential to provide a great experience for your colleagues, and where they can find…