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How to raise the AI dexterity of your workforces to unleash the potential of your AI investments and programmes.

Drawing on behavioural science, futuring practices, psychology and decades of digital workplace expertise, this DWG paper offers a rigorous and nuanced exploration of change agility – a capability now essential for organizations navigating continuous, overlapping disruption.

AI is already shaping how work gets done, from drafting content and analysing data to translating messages and supporting decisions. Employees know this. What they often lack is clear, grounded communication about what AI really means for their work. Often, internal conversations about AI swing between hype and fear. On one side are inflated promises…

In 2026, DWG’s research programme is all about helping members navigate the next wave of digital workplace transformation. This year, we’re diving deep into the realities of AI, adaptive experiences, and the skills and measures that matter most. Our new line-up of research topics is shaped by what members are telling us is urgent, what’s emerging in practice, and…

Introduction   Why AI readiness matters now  Despite widespread adoption and significant investment, 95% of organizations are not seeing any measurable return on their GenAI investments. This is according to recent research from MIT, which found that most AI pilots fail to scale.1 The promise of AI-driven transformation often stalls at the point where experimentation should evolve into measurable business impact. Why?  Because most organizations have not adequately prepared for integrating AI into…

Imagine sitting opposite a version of yourself – not a reflection in a mirror, but a digital twin. This AI-powered counterpart doesn’t just replicate your image; it seemingly mirrors your thinking, your expertise and your unique approach to problem-solving. This is amplification rather than mere imitation. I experienced this moment earlier this week when I…

Dear Diary and Dear Fellow Travellers on the Digital Journey! As the final pages of 2025 come together, I’m sitting in front of my Diary once again with my thinking cap on, and my heart on my sleeve. The past year has felt a lot like the end of a long relay race. Thanks to everyone who has picked up the baton along the way! Looking back along the road we’ve run, and counting the flags we’ve planted along the way, it’s been gratifying to see that 8½ out of 10 of the 2025 predictions were realized. I covered this retrospective review in the last edition…

In most organizations, data is not the problem. Real-time dashboards glow in meeting rooms, survey results stack up in inboxes, and someone is always gathering raw data or working on a new report. Yet business cases still get parked for ‘next year’ or cut down to something safer and smaller. The issue is not a…

As 2025 comes into sharper focus, I find myself looking back on the digital workplace predictions I made last fall through both a professional and personal lens. Making bold forecasts is always a leap but the past year has proven just how transformative the digital workplace has become. The question I am asked most often is, ‘Did…

Generative AI is already transforming the digital workplace and its constituent tools and channels. This includes the intranet where there are multiple opportunities to integrate and embed AI into the intranet experience, supporting everything from improved search to content optimization. But what’s the best way to integrate AI into the intranet to have most impact?…

Introduction Digital employee experience (DEX) is no longer a side issue tucked away within IT or internal communications. It is one of the core factors shaping how people feel at work and how effectively they can perform. For many organizations, since the rise of hybrid and remote working, the digital workplace is the workplace. It’s…