Updated: June 9, 2026
Today’s ponderable: Why do some EXP platform implementations turn from brilliant to brittle at the end of the first year?
Dear Diary, I have been sitting with this question for a while. Partly because it keeps turning up in member conversations, and partly because, in our field, we have a habit of celebrating the go‑live and then quietly tiptoeing away from the messy, instructive year that typically follows. And here is what I have come…
