Artificial intelligence and automation
Updated: August 19, 2025

AI and knowledge management: The future of smarter work

AI is rapidly reshaping the landscape of knowledge management (KM), promising new opportunities for KM but also raising many complex questions. Incorporating AI and ‘smart’ technology is the number one priority for KM teams in 2025, according to a recent APQC survey.1 In particular, the survey highlights that generative AI for content creation and AI for content…

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