Winner of Modern Intranet of the Year 2022 – SAP

21 September 2022 by

DWG is pleased to announce that the 2022 winner of Modern Intranet of the Year is SAP, as revealed by DWG Director of Research, Elizabeth Marsh, in a special episode of Digital Workplace Live on September 6. 

Now in their sixth year, the awards are produced by DWG and celebrate organizations and practitioners that have excelled in creating well-executed, high-performing digital workplace environments. DWG’s recent free report Celebrating the best digital workplaces highlights both winners and winning characteristics from the first five years. 

In 2021, we added a new category alongside our Digital Workplace of the Year Award to acknowledge the outstanding, well-managed intranets at the heart of digital workplaces. The Modern Intranet of the Year category recognizes the modern intranets that make employees’ working days more convenient and manageable by connecting them to information, tasks and people. These are personalized and available anywhere they’re needed, offering an amazing user experience. 

For the second year running, this was an extremely vibrant category and the competition for the award was fierce! Following the deliberations of our panel of independent judges, it was SAP that lifted the plinth to take the overall Modern Intranet of the Year 2022 award. The intranet team at SAP have created a true digital front door for the digital workplace that invites all employees to get connected and enables them to find the tools and content they need easily. 

Commenting on the award in the Digital Workplace Live special awards episode, Elizabeth Marsh said: “SAP understands the power and potential of a modern intranet at the heart of a connected digital workplace – and that is why it won DWG’s Modern Intranet of the Year award for 2022. The SAP team not only have the right ambition and approach, they are also able to demonstrate the impact of SAP One. The judging panel commended the focus on accessibility and inclusivity, and hope that this win will inspire other organizations to follow suit.” 

The front door to the digital workplace

The potential and promise of a true modern intranet is to be the starting point for integrated, intelligent digital employee experiences that happen across the digital workplace ecosystem. SAP’s winning intranet, SAP One, fulfils this promise by connecting employees to the most relevant information, services and tools.  

In setting the ambition for an intelligent, personalized launch point for the digital working day, the team at SAP acknowledged and addressed common pain points for employees such as information overload and a fragmented tool landscape. With a strong focus on personalization, the team have created guided user experiences for core processes, such as benefits and parenthood, which bring content and tools together around important employee journeys. There is a strong focus on measuring and iterating the experience with metrics including NPS, satisfaction and ease of use, content reduction and ticket volume.  

Inclusivity and accessibility focus

The judging panel were impressed with SAP’s focus on the inclusivity and accessibility aspects of the modern intranet, ensuring that it’s a tool that is available to everyone in the organization. Detailed user engagement activities include consultation with the Representative Body for People with Severe Disabilities to develop and test special features. SAP One has fully responsive and accessible design, including VPN-less access across devices and light/dark/high contrast modes.  

Intelligent content recommendations help employees to discover the most relevant information, using cross-system quasi-anonymization features for full privacy compliance and fun dynamic multilingual greetings to foster inclusivity. 

Governance beyond structure

Mature and creative governance approaches have characterized winners across DWG’s award programme. SAP did not disappoint in this respect. The judging panel particularly commented on how well designed and implemented the governance is as a sure foundation for maintaining and evolving SAP One now and in the future.  

The SAP One Governance Framework is comprehensive, including a quarterly Steering Committee tasked with not only ensuring strategic alignment but also reducing silos/duplication. All departments are represented via an Advisory Council, with participants selected through their COO organizations, while end-user groups ensure a strong connection to employee needs.  

When it comes to content, one simple rule helps the team to ensure clear accountability and ownership, and was lauded by the judges: ‘No owner, no content’; authors are supported to stick to this rule with automated review cycles and a connected editor experience. 

Barbara Sokolow, Director of Employee Digital Experience at SAP, commented on what it means for the team to win the award: “Winning this award is personally meaningful for myself and my team as many of us have been on this journey since the previous intranet was born. We have seen the challenges that employees have faced, wrestled with the technology limitations, and envisioned the possibilities as the company and the technology landscape have evolved over the years. We put a lot of energy into advocating for the employee experience so that these ideas could become a reality. It is wonderful to be recognized for the culmination of many years of hard work across the team.”    

The Digital Workplace of the Year Awards, produced by DWG, celebrate those organizations and practitioners who have excelled at creating well-executed, high-performing digital workplace environments. 

The awards provide the perfect opportunity for you and your organization to share your digital workplace achievements with peers and to gain global, industry recognition! 

Nominations for the 2023 Awards will open early 2023, watch out on our website for more details. 

Read these blogs to help you enter: 

Categorised in: Digital Workplace of the Year Awards

Elizabeth Marsh

Director of Research

Elizabeth Marsh is DWG’s Director of Research and author of its latest report ‘Digital workplace overload: How to reduce employee technostress’ (available free on our website). She’s worked as a practitioner, researcher and consultant in the digital workplace field for over 20 years and is a strong advocate for digital literacy and digital wellbeing at work. Elizabeth is currently doing a PhD at the University of Nottingham focusing on employee technostress and the potential of mindfulness to help reduce it. She also co-authored – with Paul Miller – the book ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’.

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