Winner of the Digital Workplace of the Year announced

June 21, 2017 by

Following our recent announcement of the winners of the 2017 Digital Workplace of the Year Award, it’s time to fill you in with a bit more information on why they won! We’ll be showcasing the best practice of our winners and runners-up over the weeks and months to come, but in this post you can get a “flavour” of what so impressed our independent judging panel this year. Clarity of vision, measurable goals, senior ownership, relentless user engagement and great governance were all strengths that stood out.

The award is produced by DWG in partnership with SMG/CMSWire, and celebrates organizations and practitioners who have excelled this year in creating well-executed, high-performing digital workplace environments.


Digital Workplace of Year 2017


BNY Mellon

Strong performance across all the criteria for the award made BNY Mellon’s digital workplace a clear winner in the 2017 Awards. It was hard to fault the ambitious, business-focused strategy and the accompanying robust governance framework with its clear roles, groups and responsibilities. Their approach to user engagement also made an impression, with a range of approaches employed to ensure the user voice is at the heart of digital workplace developments.

In the judges’ own words:

  • “There is strong governance in place.”
  • “1000 digital workplace champions across the business is impressive!”


Digital Workplace of Year 2017



BNY Mellon may have pipped them to the post for the Winner spot, but the Verizon entry nevertheless stood out. Not surprising, given that they have managed to put a convincing dollar value on savings due to the intranet! The judges were universally impressed with the work done on demonstrating benefits and impact. They also noted some powerful personalisation features, including contextual “smartboxes” in the search tool.

In the judges’ own words:

  • “Good efforts to reflect ROI and tie it back to business impact and value.”
  • “The personalisation aspects seem very cool.”


Digital Workplace of Year 2017



As a DWG benchmarker, when I see an entry that stands out for its broad, ambitious strategy, its strong business case and comprehensive governance, I know I’m on course to learn about a digital workplace that is built on a really solid foundations. The judges evidently felt that way too! They scored the business case and governance especially highly and were clearly impressed by the clear business rationale, employee-focus, and impressive strategic-level governance.

In the judges’ own words:

  • “I love the breadth of the strategy… a true digital workplace.”
  • “This appears to be one of the more comprehensive governance framework.”


Digital Leader of the Year 2017


Kevin Cassady

Reading Cassady’s nomination for this award was like perusing the checklist for the ideal digital workplace leader! A hard-to-fault entry that impressed the judges on all criteria: from his tangible achievements within BNY Mellon as its Head of Digital Workplace, through to industry accolades such as topping DWG’s Digital Workplace Maturity leaderboard.

As one judge commented on Kevin’s nomination: “Kevin has worked broadly across all elements of the digital workplace… this is a compelling story of a very broad digital workplace initiative.”

We’ll be publishing more about key learnings and highlights from the awards in the weeks and months to come – watch this space to learn what it takes to be a winner!

Categorised in: Digital workplace

Elizabeth Marsh

Director of Research

Elizabeth Marsh is DWG’s Director of Research and author of its latest report ‘Digital workplace overload: How to reduce employee technostress’ (available free on our website). She’s worked as a practitioner, researcher and consultant in the digital workplace field for over 20 years and is a strong advocate for digital literacy and digital wellbeing at work. Elizabeth is currently doing a PhD at the University of Nottingham focusing on employee technostress and the potential of mindfulness to help reduce it. She also co-authored – with Paul Miller – the book ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’.

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