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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 45

Why American Express is in a class of its own

Why American Express is in a class of its own

“There’s a really strong recognition, across the entire organization, of the importance of our colleagues and the importance of their experiences, and the correlation to our success as a company.”

– Gary Kensey, American Express

In this episode of Digital Workplace Impact, Paul Miller talks to Gary Kensey from American Express, the winner of the Digital Workplace of the Year Award 2019. The awards celebrate organizations and practitioners who have excelled in creating well-executed, high-performing digital workplace environments – and this year’s winners were announced in June at Digital Workplace Experience 2019 in Chicago.

American Express really stood out from the rest for our judges this year – with high scores across the criteria, but most especially for strategy and governance, business case and user engagement.

Tune in and hear from Gary, as he tells us what it’s like to be recognized in the awards, what makes for a winning digital workplace, recalls lessons learned along the way (and pitfalls to watch out for), and lays out the focus for the future.

Show notes, links and resources for this episode:
Digital Workplace of the Year Awards
Winner of Digital Workplace of the Year 2019 – American Express


Featuring


Gary Kensey, Vice President of Technology, American Express

Gary Kensey is Vice President of Technology at American Express, which he joined in 2014. Aspiring to deliver the “world’s best colleague digital experience, everywhere, everyday,” Gary has driven innovation and modernization while introducing a number of game-changing workplace tools and platforms. These include a new social intranet that seamlessly connects employees around the globe, and a ground-breaking Bring Your Own Device programme, which has democratized mobility.

By focusing on employee sentiment, operational efficiency and organizational agility, underlined by exceptional customer care at every touchpoint, Gary helped morph a traditional IT organization into a modern, journey-focused product team with the colleague squarely at its centre. The team’s efforts have led to multiple industry awards, including DWG’s Digital Workplace of the Year 2019.

Gary is a proud member and supporter of the National Black MBA Association, and he serves as Amex’s executive sponsor for the National Society of Black Engineers.

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