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Using personalization and customization to optimize user experience

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In 1945, representatives of 50 countries met in San Francisco at the United Nations Conference on International Organization to draw up the United Nations Charter. The Charter was signed on 26 June 1945 by the representatives of the 50 countries – Poland signed it later and became one of the original 51 member states and…

When Alexander Graham Bell and Thomas A Watson first talked across a three-kilometre telephone wire between Cambridge and Boston on 9th October 1876, the concept of the “digital workplace” was born. The two men did not communicate in the same physical space but did so in a virtual world. That was 140 years ago. Yet…

By Paul Miller – originally posted on CMS Wire How does a CEO — or anyone from the C-Suite — get attention in the new evolving digital worlds of work? One option is to issue commands and instructions and hope someone listens, reads or takes notice. It has worked for decades, so why not now?…

For anybody wanting to advance their digital workplace, establishing some governance is essential. You need the right processes, structures and rules in place to underpin and drive a better, more effective and consistent user experience of your digital ecosystem. But digital workplace governance can be challenging. How do you get it set up in the…

By Paul Miller – Originally posted on Avanade A digital employee experience involves focusing on what every employee experiences on a day to day basis – the digital services they use, the flow between different devices, the need for log-ins, etc. We are all used to working and living in a digitally fragmented landscape but…

One thing that hasn’t changed at all in the intranet industry (while a whole lot of things have!) is that people always love to see screenshares of other organizations’ intranets. Nothing beats that insider insight into what successful organizations are doing well – and what they’ve learned along the way. Numerous times, I’ve seen the…

Have you heard? Video games aren’t just for kids any more; the average gamer is 35 years old. They’re not even just for men; 48% of gamers are women. And get this: they’re also not just for the lazy and unemployed; 70% of gamers are high-level executives, including CEOs. CEOs! The people in charge! But…

During a recent DWG member meeting, kindly hosted at the palatial new London headquarters of AON, I was bowled over by both the attention to detail and the reimagining of how work will happen in the building. A month later, another DWG gathering at The Coca-Cola Company’s newly refashioned iconic base in Atlanta was similarly…

A guide to the key elements

By Paul Miller – Originally posted on CMS Wire In 2011 we shut down our offices at the Digital Workplace Group (DWG) because it felt like a waste of space. Only a handful of the then 50-person team came to the offices, instead working at client sites or in cafes or at home. As CEO,…