→ Search and findability

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Good personalization, like good design, should be so well-embedded that you don’t notice it. Our personal digital lives wrap around us in a cocoon of personalized and customized content and services. It may not always seem immediately obvious, but our search results, our social media streams, our online shopping experience, the adverts we see, the…

Intranet search has proved a perennial predicament for digital workplace teams. New trends in search are changing expectations for everything from how search results are displayed to the very nature of what search is. This article describes the key trends behind the shifting goal posts. Some people don’t understand the importance of paid adverts in…

See 12 leading intranet homepages analyzed in the slideshow in this article. Did you miss Digital Workplace 24? That’s a bummer, because it was like Burning Man and TED Talks had a baby called “Digital Workplace and Future of Work” that took place online for 24 hours. But the good news is that we’ve extracted…

Intranet and digital workplace sages have been describing the complex nature of search for years now. But never before have all the contributing factors to good search been captured so elegantly in one visual representation. The diagram in this article is part of our new research report, Intranet Search: A holistic approach to management. Intranet…

A holistic approach to management

Intranet mega menus can make large amounts of information much more easily accessible, but they’re fraught with design and usability challenges. This article presents 5 expert tips for implementing intranet mega menus that are user friendly and effective. “We’re thinking of implementing mega menus – do you have any tips or good practice examples?” This…

Synopsis: Tree testing is a tried and true technique for improving your intranet navigation. In this article learn how to do it right and participate in an example tree test. It’s been a busy summer so far. As much as I’d like to have been skiving off rock climbing, I’ve been training intranet owners at…

Synopsis: See six different examples of how companies have designed the quick links on their intranet homepages, with screenshots and analysis. The ubiquitous intranet homepage “quick links” Just about every intranet homepage has some form of “quick links”. On many intranets the list is labelled exactly as that. On other homepages these links are referred…

Synopsis: As with the Loch Ness Monster and Bigfoot, we always assumed the perfect intranet was a myth. But now we’ve found the world’s best intranet and have created annotated intranet screenshots explaining its many strengths. What does the best intranet in the world look like? And what makes it so great? From a thoughtfully…

Site broken? Users left scanning endless divisional sections for the right link? Need a jargon-buster just to find the lunch menu? Sounds like your intranet is suffering from OCD (Organization-Centric Definitions, but don’t worry – we just made that up. Three-letter-acronyms are great aren’t they?).  The symptoms are serious, critical even: content is left withering…