How Philips put power back into its intranet

Hosted by


Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Dennis Agusi is the Director of Communication Channels at Philips and is responsible for both internal and external communication channels. Dennis started his career at Philips in 2010 and has successfully introduced award-winning new channels since. His focus on business value helps to increase impact and productivity, and to save costs.

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“Taxonomy and tagging – if you’re looking at the future, it’s key. Without it, people are going to be lost in your internal digital workplace.”

– Dennis Agusi, Philips

Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets.

But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successful search functionality.

Recorded in person at a DWG Member Meeting in Amsterdam, Paul Miller talks to Dennis about how they achieved success, the challenges they overcame and what’s next for him and the team.

Show notes, links and resources for this episode:

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