Can we talk? What leadership means today

August 31, 2016 by

By Paul Miller – originally posted on CMS Wire

2016-23-June-ConversationHow does a CEO — or anyone from the C-Suite — get attention in the new evolving digital worlds of work?

One option is to issue commands and instructions and hope someone listens, reads or takes notice. It has worked for decades, so why not now?

In his book “Influence“, Robert Cialdini talks about why we do the things we do and how to influence people’s behavior. What stayed with me from this fascinating book is that leaders morph and change their approaches to suit the habits and practices of their times.

So, as a senior leader today, when the people you lead are working (mostly) in virtual, non-physical spaces, how do you make your presence felt and how do you try to ensure that employees, contractors and external parties pay attention to you?

Influencing the Company Ethos at Unilever


Take Paul Polman, CEO of Unilever — for me, the iconic CEO of our time. He doesn’t grab big media headlines but he has been in his role for many years, running a hugely successful large corporation. He decided early on that sustainability must be central to the company and should become part of the DNA of Unilever.

He didn’t achieve this through mandate or instructions but instead through a practical, yet inspiring, vision of what environmental practice means.

Polman engaged in a series of dialogues and conversations across the company and this aspect of what Unilever represents is now an essential part of its corporate fabric.

Communicating Within Deutsche Telekom

In another illustration of this shift from dictate to conversation, Deutsche Telekom, a global telecommunications company with 90,000 employees, introduced a highly active social platform called TSN (Telekom Social Network) to help connect the organization and its workforce with the CEO, Tim Höttges.

Prior to TSN, it was hard for employees to interact with senior management, particularly because of the hierarchical nature of the company. To combat this, the company established a special community open to all employees.

This community is known as “Tim’s Base” and allows any employee to ask a question or initiate a discussion on any topic they like — difficult topics are not off-limits. Responses come directly from the CEO. The community has a high level of interaction, with more than 7,000 employees joining.

For even deeper interaction, there’s a request form to book a physical meeting with the CEO!

Tims Base


Deutsche Telekom communication platform

Leaders today simply do not have the power or the endurance to command people to act — and, if they do, this is short-lived.

What is needed and what works well is to insert yourself into conversations and to influence those you lead. As we can see from the examples at Deutsche Telekom and Unilever, this way of leading requires less brute force and is actually far more rewarding for all involved.

Title image “conversation” (CC BY 2.0) by  felipe.cabrera 

Categorised in: Uncategorized

Paul Miller

Paul Miller is Chief Creative Officer and Founder of the Digital Workplace Group (DWG), rated by the Financial Times in 2020, 2021 and 2022 as one of the UK’s leading management consultancies in digital transformation. He is a business and social entrepreneur. His latest book is ‘Nature of Work – The new Story of Work for a Living Age’ (co-authored with Shimrit Janes). His previous book, ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’ (co-authored with Elizabeth Marsh), was shortlisted for the Management Book of the Year 2016 Award. Paul’s previous book, ‘The Digital Workplace: How technology is liberating work’, helped to popularize and explain the term “digital workplace”. Paul has given many inspirational talks on the digital future of work, for audiences at Microsoft, IKEA, Google, Accenture, Harvard Business Review, Cisco, European Commission, IMF, Adobe and Oxford University.

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