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Digital Workplace Impact Archives
How to measure a digital workplace
The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task.
In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.
Can Knowledge Management save the world?
Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.
To demystify the terminology, Paul Miller talks to KPMG’s Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.
Brian Solis peers into the digital darkness – and sees (the) light
As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late.
Fusing the digital and physical workplaces
When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.
They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.
Real-world usability in the modern digital workplace
This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.
Digitally transforming two of the world’s oldest banks
Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.
Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.
How passionate people create the best digital workplaces
Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience?
Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.
My new boss is a robot
In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot?
Dan O’Hara, SVP Digital Workplace at Avanade, became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.
Is it really noisy working out loud?
The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles – working out loud (or WoL as it’s often shortened to). To debunk the myths and help us get to grips with the practice of working out loud, we’re joined by two pioneering female leaders in the tech space – Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training, and Kelly O’Conor, Service Manager for Digital Workplace at Bank of New York (BNY) Mellon.
Can governments cope with digital citizens?
Our relationship with the state has always been complex. So what will the impact of the new digital frontier be for governments? Like an exemplar digital citizen, your host Paul Miller brings up your concerns with Sarah Gold (design director at IF) and Tom Cheesewright (applied futurist at Book of the Future). Join us on the campaign trail towards hyperlocal parliaments, a true sharing economy and the surprising immediacy of the future.
We work together, so why not live together?
The industrial revolution decreed that where you work and where you live were separate but Peter Fabor, founder of innovative co-working space Surf Office, has turned this on its head with co-working spaces where you work and sleep and live together. Paul Miller is joined by guests Peter Fabor and Phil Mennie (global social media risk and governance leader at the large consulting and accounting firm PwC). Find out how Peter and Phil see our relationship with our work (and our homes) evolving.
Bringing your whole self to work
Your work isn’t boring – and your workplace doesn’t need to feel like 1984. In this episode we explore a fascinating new approach to employment that places your individuality at the centre; a world where you can bring yourself (warts and all) to work every day. Host Paul Miller attempts to bring his whole self (which includes his old typewriter) to an inspiring conversation with Jessica Hunt (digital learning lead at Adobe), and Ephraim Julius Freed (internal communications manager at Riot Games).