Digital workplace resilience

3 September 2021 by Alison Newman

DWG’s new research briefing paper Digital workplace resilience: key practices in a (post) pandemic world considers the areas of focus for digital workplace teams as we emerge from the pandemic. These include the re-evaluation of strategic plans, employee and team skills, and changing user needs.

The acceleration of digital transformation due to COVID-19 has led to changes in the digital workplace that happened at speed: decisions were made quickly, budget was found, governance or rules were bent or broken. This research considers what needs to be done in order to build with resilience. It suggests thinking points as teams pause to reflect, evaluate changing user needs, and decide how best to move forward.

A case study from global energy company AES highlights many of the elements needed to progress the digital workplace experience in 2021 and beyond.

Authored by Nicole Carter, the research report excerpt is available now for free download.

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An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

Need help?


For general inquiries: nancy.goebel@digitalworkplacegroup.com or telephone +44 (0) 20 7374 8061.

About DWG research


The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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