What it takes to be a game changer in the digital workplace

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Nancy Goebel is DWG’s Deputy CEO. In addition to leading service delivery and member engagement, Nancy is also responsible for global expansion.


Graham Kennedy is Head of Digital Workplace, Fidelity Investments. Graham provides the vision and oversight to ensure Fidelity Investments’ associates have an integrated, engaging digital experience along with the tools, training and support to do their best work. During his 20-year career at Fidelity, Graham has had several leadership roles.

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“Our mission, that we use as a filter on how we make decisions, is essentially to ensure our associates have an integrated, engaging digital experience. Along with the tools, training and technology, they also have the support they need to do their best work.”

- Graham Kennedy, Head of Digital Workplace – Fidelity Investments

We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.

In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).

Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.

The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.

This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace.

Show notes, links, and resources for this episode:
Digital Workplace of the Year Awards
Employee experience now and in the future – insights from Workgrid at the DWG Institute Technology Lab
Workgrid's Head of AI Named an AWS Machine Learning Hero

Digital Workplace Impact
is sponsored by Workgrid Software.

Workgrid’s Digital Workplace Platform is built to simplify the work day for employees by integrating with the core enterprise systems employees use each day, intelligently aggregating personalized and contextual tasks, approvals, critical information, and more – all into a unified experience.

Learn more about our sponsor – Workgrid Software.

Digital Workplace Impact
is sponsored by Workgrid Software.

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