The rise of AI, robots and automation in post-pandemic digital workplaces

Hosted by


Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Nancy Goebel took over as CEO at the start of 2023. Previously, Nancy was DWG's Managing Director, Member Services, with responsibility for global expansion. Nancy has hosted the Digital Workplace Impact podcast since 2021.
Work Market is an enterprise software platform (acquired by ADP) that enables companies to manage freelancers. Jeff has also founded several other technology companies, including Spinback, a social sharing platform (eventually purchased by
Steve Bynghall is a freelance consultant, researcher and writer specializing in the digital workplace, intranets, knowledge management, collaboration and other digital themes. He is DWG’s Research and Knowledge Lead, a benchmark evaluator and research analyst for DWG.

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“We need to look at history, we need to look at data and we need to think about how companies actually engage workers – and if we look through those lenses we can have a good idea of how the world of work may evolve.”

- Jeff Wald, Co-founder of Work Market

When you think of artificial intelligence (AI), do you immediately think about robotics, automation and impending job loss? This concept of AI and automation has been around for a long time and, even though the conversation is revisited time and time again, it’s never been as relevant as it is today – but it’s not all doom and gloom.

For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.

AI is not something that’s just going to happen in the future, it’s all around us right now. Company to company, industry to industry and process to process, the value and impacts of AI and automation differ. This episode’s conversation dives into the current trends, impacts and future of AI, and explores the role of the digital workplace professional in helping to drive digital literacy and change management in order to get the most out of AI, as well as what you should be considering as part of your AI and automation strategy today.

Digital Workplace Impact
is sponsored by Workgrid Software.

Workgrid’s Digital Workplace Platform is built to simplify the work day for employees by integrating with the core enterprise systems employees use each day, intelligently aggregating personalized and contextual tasks, approvals, critical information, and more – all into a unified experience.

Learn more about our sponsor – Workgrid Software.

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